assistant spa manager

Company Overview Rooted in Nordic tradition and reimagined for modern city life, Uppliva Sauna & Spa brings the ritual of sauna, cold, and intentional rest to the heart of Wellington West. Designed as an inclusive community spa where every{body} is welcome, Uppliva is a place to slow down, reconnect, and uplift your well-being. Our guests experience the restorative benefits of our Thermal Circuit, featuring sauna, steam, cold plunge, and intentional rest. We also offer Massage Therapy, Holistic Facials, and Body Treatments to complement the spa experience. At the heart of Uppliva is our commitment to thoughtful hospitality, exceptional guest care, community, and well-being. We are looking for a part-time Assistant Manager to join our Wellness Team. We?re seeking someone who is warm, organized, dependable, and confident taking initiative in a busy, guest-focused environment. The ideal candidate is a natural team leader who enjoys supporting both people and operations and shares our passion for health, wellness, and creating an exceptional guest experience. Position Overview The Assistant Manager plays a key role in the day-to-day operations of Uppliva Sauna & Spa. Working closely with the Managing Director, they help ensure the spa runs smoothly, operational standards are maintained, team members are supported and accountable, and guests consistently receive a welcoming, high-quality experience. This is a hands-on leadership role combining staff coordination and scheduling, inventory management, guest service, administrative responsibilities, and operational support. The Assistant Manager will also be trained in both Front Desk and Spa Attendant roles and will step into operational coverage when required. As part of a small and growing business, responsibilities may evolve over time based on operational needs, seasonal priorities, and the needs of the spa. Daily Operations & Guest Experience * Help ensure day-to-day operational and guest service standards are consistently maintained. * Monitor staff duties, task completion, cleanliness standards, and pool health and safety records. * Support the resolution of guest questions, concerns, and service issues. * Assist with coordinating private rentals, group bookings, and special events. * Be trained and prepared to provide Front Desk and Spa Attendant coverage as operationally required. * Support other areas of the business as needed based on operational priorities and the evolving needs of the spa. Staff Scheduling * Create and manage Front Desk and Spa Attendant schedules based on operational and staffing needs. * Coordinate shift changes and coverage. * Coordinate seasonal Massage Therapy and Practitioner scheduling in collaboration with practitioners and the Managing Director. Spa Inventory & Purchasing * Manage weekly spa inventory and ensure essential operational supplies are appropriately stocked. * Coordinate ordering with suppliers and monitor inventory levels. * Pick up supplies from local suppliers when required. * Identify opportunities to improve purchasing, organization, and inventory management. Staff Leadership & HR Support * Support the Managing Director in creating a positive, professional, and accountable workplace culture. * Provide day-to-day guidance and support to Front Desk and Spa Attendant team members. * Support the onboarding and training of new employees, including guest service standards, workplace policies, procedures, and health and safety requirements. * Assist with seasonal staff training initiatives, team meetings, and staff social and wellness events. Hours of Work & Commitment * This position is scheduled for approximately 20?25 hours per week, primarily Monday?Friday. * Typical shifts will be approximately 5 hours per day, including staff break coverage from 12:30?1:30 pm, Tuesday?Friday. * Hours, schedule, and responsibilities may vary based on operational needs. * Some flexibility for occasional eveni