Associate DevOps Engineer

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities. The Role Nitro is an AI-native data platform that democratizes life sciences data for non-technical commercial teams, turning fragmented HCP/HCO, prescription, and industry data into decisions the field can act on. Our team is seeking an Associate DevOps Engineer to support our business consulting team's AWS and Kubernetes analytics infrastructure as part of the broader NitroAI Team. You'll work alongside the team keeping this platform reliable and secure, with real ownership over the pieces you run day to day. This role needs solid technical fundamentals, but just as important is a customer-service mindset: you'll be supporting internal engineering teams directly, so how you communicate, troubleshoot with empathy, and show up when something's broken matters as much as the fix itself. Support day-to-day operation of the AWS and Kubernetes platform — monitoring reliability and performance, flagging issues before they become incidents for 50 person global consulting team Build & Maintain GitOps deployments: sync policies, deployment ordering, configuration management Support CI/CD pipelines: maintain GitLab pipelines and runners, help engineering teams troubleshoot failed builds and deployments Act as first responder on platform incidents: triage, escalate, and help document post-mortems Maintain platform observability: monitoring, alerting, and log visibility Migrate 50 person business consulting team onto a new AI native stack Support the building of our new AI native application NitroAI to learn Veeva methodology 1+ years hands-on experience with AWS and Kubernetes Working knowledge of GitLab CI/CD, including runner management and Bash scripting for deployment tasks Familiarity with GitOps practices (ArgoCD or similar) Exposure to Terraform or another infrastructure-as-code tool Strong communication skills and a customer-service mindset — you're supporting people, not just infrastructure Comfortable being accountable to other engineers who are blocked and waiting on you EKS/Kubernetes RBAC and IRSA experience Broader AWS fluency: Lambda, ALB, WAF, CloudFront, Secrets Manager, Route53, KMS, EC