business general manager

General Manager ? Le Méridien Richmond Pinnacle Hotel Richmond, British Columbia | Full-Time | On-Site Position Overview Pinnacle International is seeking an experienced, dynamic, and hands-on General Manager to lead the pre-opening and ongoing operations of our new Le Méridien Richmond Pinnacle Hotel. This is an exciting opportunity to build a team from the ground up, establish operational standards, deliver exceptional guest experiences, and position the hotel for long-term success. Conveniently located near the Capstan SkyTrain Station, the hotel will feature 143 guestrooms, meeting space, a restaurant, and fitness facilities. Key Responsibilities * Lead all aspects of hotel pre-opening, including recruitment, training, operational planning, systems implementation, and SOP development. * Oversee daily operations across all departments, including front office, housekeeping, food and beverage, maintenance, and sales. * Build, develop, and motivate a high-performing team while fostering a positive, service-focused culture. * Responsibility for financial performance, including budgeting, forecasting, revenue growth, profitability, and cost controls. * Work closely with sales, marketing, and revenue management to maximize occupancy, ADR, RevPAR, and market share. * Maintain exceptional guest service standards, operational efficiency, and compliance with Marriott brand requirements. * Monitor guest satisfaction, online reputation, and operational performance, implementing improvements as needed. Qualifications & Experience * Minimum 5 years of executive-level hotel management experience at an upscale or premium branded hotel (GM, AGM, or Director of Operations). * Marriott-branded hotel experience strongly preferred, including knowledge of Marriott systems and standards. * Proven success in hotel operations, financial management, revenue growth, and guest satisfaction. * Strong leadership, communication, organizational, and problem-solving skills. * Hands-on management style with the ability to lead and motivate a diverse team. * Hotel pre-opening experience highly preferred. * Strong understanding of the Richmond market. * Experience with hotel PMS and technology systems. * Hospitality Management degree or diploma considered an asset. * Must be legally entitled to work in Canada. Pay: From $120,000.00 per year Benefits: * Extended health care * Life insurance * On-site parking Work Location: In person