business general manager

Position Summary Responsible for the overall management and performance of the retirement residence, including sales, occupancy, financial results, staff leadership, resident satisfaction, clinical care, and regulatory compliance. Key Responsibilities Sales & Occupancy * Manage the sales process, including inquiries, tours, follow-ups, and move-ins. * Develop community referral relationships and local marketing initiatives. * Achieve occupancy, revenue, and sales targets. Operations & Financial Management * Oversee daily operations and all departmental staff. * Manage budgets, payroll, staffing levels, and operating expenses. * Monitor financial performance * Address resident and family concerns promptly and professionally. Director of Care * Oversee resident assessments, care plans, medication management, and clinical documentation. * Ensure safe, person-centred care and appropriate staffing. * Monitor incidents, clinical risks, and quality of care. * Provide leadership, coaching, and direction to the care team. Regulatory Compliance * Ensure compliance with the Retirement Homes Act, 2010, RHRA requirements, and applicable legislation. * Maintain required policies, documentation, training, and reporting. * Ensure resident safety, emergency preparedness, and infection prevention practices. Qualifications & Experience * Current RPN registration in good standing with the College of Nurses of Ontario, as appropriate for the role. * Experience in retirement living, healthcare, or seniors' housing management. * Proven sales, marketing, and business development skills, with a focus on occupancy growth. * Experience managing budgets, staff, and daily operations. * Strong leadership, communication, organizational, and problem-solving skills. Performance Expectations Success will be measured by occupancy and sales results, financial performance, quality of care, regulatory compliance, resident satisfaction, and staff performance. Pay: $70,000.00-$75,000.00 per year Benefits: * Dental care * Employee assistance program * Extended health care * Life insurance * On-site parking * Paid time off Work Location: In person