chief operating officer - financial, communications and other business services

Req Id: 432473Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we're building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.We believe in empowering people. That's why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you're inspired by innovation that advances how people connect and transforms what's possible, you belong on #TeamBell. On the Consumer and Small business team you'll work across a portfolio of brands and solutions. From Bell's best networks for the home, the office and on the go to the member benefits at Virgin Plus to the cheap and cheerful plans at Lucky Mobile we meet the connectivity needs of all customer segments in Canada. And it's not just the options we provide, it's how we provide them. On this team you'll be a part of a focus to continuously improve the customer experience, making it more seamless, intuitive and responsive. SummaryWe are seeking a results-oriented Senior Manager to lead the deployment of strategic automation processes within our Consumer and Small Business sales channels. In this high-impact leadership role, you will champion a culture of operational excellence and deploy end-to-end automated processes that will significantly improve the efficiency of our sales channels. You will leverage your deep understanding of telecom sales ecosystems to identify bottlenecks and implement intelligent solutions that prioritize maximum efficiency, speed-to-market, and cost reduction. By combining strategic vision with hands-on technical leadership, you will revolutionize our sales operations, ensuring seamless workflows that deliver tangible business value and superior performance. Key ResponsibilitiesYou must have an aggressive passion for automationCollaborate with business stakeholders to understand workflows, pain points, and strategic objectivesAnalyze business processes to uncover opportunities where AI and Automation can drive efficiency, innovation, and competitive advantageAct as a liaison between data scientists, engineers, and business stakeholders, translating complex AI concepts into actionable insights and clear business casesDesign and implement automation solutions tailored to business needs Ensure solutions are scalable, secure, and aligned with enterprise architecture Critical QualificationsA displayed history of automating processesAn degree in business/commerce, engineering, or mathematics or other technical fieldExperience in telecommunications, retail or consulting industriesExperience managing and mentoring team members.Effective process/project management skills and the ability to navigate and influence stakeholders.Excellent communication skills with the ability to comfortably interact with partners and executive managementExperience with automation platforms or RPA workflows and Low code platforms (such as Power Platforms)Preferred QualificationsExperience in digital transformation or AI adoption programsFamiliarity with project management tools (such as Jira, Confluence, etc.)Adequate knowledge of French is required for positions in Quebec.Additional Information:Position Type: Management Job Status: Regular - Full Time Job Location: Canada : Ontario : Toronto || Canada : Quebec : Montreal Work Arrangement: Hybrid Application Deadline: 10/04/2026 Total earning range: $105,000 - $132,000. The advertised salary range may vary slightly as it is based on the company's current salary structure, which may be revised by the company, from time to time, at its sole discretion. The agreed upon salary may also vary from the advertised salary ranges depending on several factors, such as the candidate's qualifications, experience and internal equityThe salary range ab