clerk, customer service

Competition # : 50062 Department: Service Nova Scotia Location: KENTVILLE Type of Employment: Permanent Union Status: NSGEU - NSPG Closing Date: ¿13-Oct-26 ¿ (Applications are accepted until 11:59 PM Atlantic Time) About Us At Service Nova Scotia, we impact every citizen, business and municipality in Nova Scotia. Our mandate is to design and deliver programs and services to meet the needs of our clients and the public good through a culture of excellence. Service Nova Scotia's vision is to be a recognized leader in service and public protection that delivers trusted, accessible, modern programs, and contributes to Nova Scotia as a safe and desirable place to live, work and do business. About Our Opportunity As the Customer Service Leader, Access Centre (Program Admin Officer 3), you will provide supervision and leadership to service delivery employees in a frontline environment. You will provide leadership and supervision to Customer Service Representatives, Senior Customer Service Representatives and other support staff. You will also ensure the delivery of quality customer service through the development of customer service-oriented teams. Other responsibilities include recruitment and selection of staff, performance planning/management, forecasting staffing levels and scheduling staff. In this position, you play a key role in the administration of program and human resource policies. You will also step in on an acting basis when a Manager is absent (as required). Qualifications and Experience To be considered for this opportunity, you have a bachelor's degree plus five (5) years of related experience. Relevant experience would include experience gained in a service delivery environment, involving direct supervision of team members. An equivalent combination of training and experience may be considered. Equivalencies would include 9 years of relevant experience; 2 years of college and 7 years of relevant experience. You also have: <ul