Contact Centre Training & Quality Assurance Specialist Bilingual (FR/EN)

Description Some of what you will do: The Training & Quality Assurance Specialist is accountable for driving agent performance through structured training, rigorous quality assurance practices, and continuous coaching. This role ensures all customer interactions meet defined quality standards, deliver accurate information, and provide complete, solution-oriented service. The incumbent is expected to proactively identify performance gaps, influence behavior change, and contribute directly to the…