customer service representative - call centre

Job Overview As a Customer service representative, you?ll support customers with clear, courteous assistance across service questions and sales-related interactions. You?ll use strong communication and phone etiquette to understand needs, explain options, and help create a positive customer experience. This role combines attentive service with accurate information handling and thoughtful follow-through. Duties * Respond to customer questions, listen actively, and communicate clearly in English and, when applicable, Spanish or another language. * Enter customer information accurately, review details, and use analysis skills to identify needs or resolve routine concerns. * Explain relevant products or services, support sales conversations, and offer appropriate upselling options without losing focus on customer needs. * Maintain professional phone etiquette and share useful updates with colleagues to support consistent service. Your impact: Accurate, considerate support helps customers make informed choices and enables colleagues to follow through effectively. Experience Required: Clear communication, customer service, professional phone etiquette, accurate data entry, and practical analysis skills support effective customer interactions and reliable records. Preferred: Sales or upselling experience, bilingual or multilingual communication, and proficiency in both English and Spanish can help you serve a wider range of customers and contribute confidently to service conversations. Pay: $18.25-$32.51 per hour Work Location: In person