customer service representative - call centre

Skills Required BOMImed Inc. is a Winnipeg-based manufacturer and distributor of medical devices specializing in airway management, anesthesia, critical care, warming therapy, and diagnostic products. We are seeking a dedicated and customer-focused Customer Service Representative to join our team. Please note: This is not an inside sales position. The successful candidate will play a key role in delivering exceptional customer service while maintaining high levels of customer satisfaction. This position requires an individual who can work effectively both independently and collaboratively within a team environment. Key Responsibilities * Provide exceptional service and support to both internal and external customers. * Communicate with customers professionally via telephone and email. * Provide product pricing, availability, and delivery information. * Accurately process customer orders and order entry transactions. * Gather and evaluate relevant information to effectively respond to product and service inquiries. * Route customer requests and unresolved issues to the appropriate department or resource. * Process Return Authorization (RA) requests. * Investigate, address, and resolve customer concerns and complaints in a timely manner. * Perform general office and administrative duties, including the use of computers, email, photocopiers, and telephone systems. Qualifications and Skills * Bilingualism (French and English) is considered an asset but is not required. * Strong interpersonal, communication, and customer service skills. * Positive, professional attitude with the ability to build rapport and adapt communication styles to customer needs. * Ability to manage multiple priorities and perform effectively in a fast-paced, deadline-driven environment. * Excellent attention to detail, organizational, and time-management skills. * Self-motivated with the ability to take initiative and work independently. * Proficient in Microsoft Word, Excel, and Outlook. * Strong team-player mindset with a commitment to supporting colleagues and customers. Why Join BOMImed? BOMImed offers a competitive compensation package, comprehensive benefits, and a positive, collaborative work environment. We are committed to supporting our employees' success and fostering a culture of teamwork, professionalism, and continuous improvement. If you believe your skills and experience are a strong match for this opportunity, we encourage you to apply. BOMImed Inc. is an equal opportunity employer. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Job Types: Full-time, Permanent Pay: From $39,000.00 per year Benefits: * Casual dress * Company events * Dental care * Disability insurance * Employee assistance program * Extended health care * Life insurance * On-site parking * Paid time off * Vision care Education: * Secondary School (preferred) Experience: * Customer Service: 2 years (preferred) * office: 1 year (preferred) Work Location: In person