customer service representative - call centre

Inside Customer Service Representative Fuller Metric Parts Ltd. ? Mississauga, ON *Location: *6490 Kestrel Road, Mississauga, ON L5T 1Z7 *Job Type: *Full-Time, In-Office (Monday?Friday, 8:00 am ? 4:30 pm) *Salary: *Starting at $45,000 annually (negotiable based on experience) *Benefits: *Comprehensive benefits package after 3 months, plus yearly bonus About Us Fuller Metric Parts Ltd. has been a trusted leader in the importation and distribution of Metric and Imperial fasteners since 1976. With locations in Surrey, BC, and Mississauga, ON, we proudly serve a wide range of industrial customers with high-quality parts and outstanding service. We?re a tight-knit group, and we?re looking for someone who wants to grow with us for the long term. Position Summary We are seeking a motivated Inside Customer Service Representative to join our Mississauga office. In this fast-paced, customer-focused role, you?ll be the day-to-day point of contact for our customers ? entering orders, preparing quotations, and working alongside our internal teams to keep customers happy and coming back. Key Responsibilities * Enter customer orders into our computer system accurately and promptly * Provide outstanding service and support via phone and email * Prepare quotations and perform timely follow-ups to ensure customer satisfaction * Help develop new business and strengthen existing customer relationships * Work collaboratively within a high-energy, team-focused environment Requirements * Sales or phone experience required * Proficient English communication skills; basic French would be an asset * Strong attention to detail and accuracy in everyday tasks * Good computer and typing skills ? you must be comfortable working in our computer systems, including Microsoft Outlook, Excel, and Word * Self-motivated, dependable, and consistently punctual * Works well both as part of a team and independently * Full-time, long-term-minded applicant * Full job references required * Must be bondable (no criminal record) ? we are involved in international export and certain security rules apply * Must provide proof of your Social Insurance Number before hire Training * Full product knowledge training, including fastener-specific coursework * Hands-on time in our warehouse to get familiar with Fuller products and procedures * Please note: mastery of fastener terminology and Fuller-specific categories is essential, and the long learning curve means we?re looking for long-term-minded people Why Join Us * Be part of a long-standing company with a reputation for excellence * Work with a supportive, driven team * Build a meaningful, long-term career with room to grow Apply Today If you meet our requirements and are looking to be part of a great group of people, we?d love to hear from you. Please send your resume in confidence to jobs@fullermetric.com. We appreciate all interest, but due to application volume we are only able to contact those whose applications advance our selection process. Benefits: * Dental care * On-site parking * Vision care Work Location: In person Pay: From $45,000.00 per year Benefits: * Dental care * Vision care Work Location: In person