customer service representative - call centre

Job Summary Green Drop is seeking dedicated and enthusiastic Customer Service Representatives to join our team. The ideal candidate will possess excellent communication skills and a passion for providing exceptional customer service. This role involves assisting customers with inquiries, resolving issues, and ensuring a positive experience. Duties * Respond to customer inquiries via phone or email in a timely and professional manner. * Provide accurate information regarding products and services * Analyze customer needs to recommend appropriate services. * Handle customer complaints effectively and escalate issues when necessary. * Maintain detailed records of customer interactions and transactions through our CRM * Engage in upselling opportunities to enhance customer satisfaction * Collaborate with team members to improve overall service quality and efficiency. Requirements * Previous experience in customer service is preferred. * Strong verbal communication skills in English * Excellent phone etiquette and interpersonal skills. * Ability to analyze customer needs and provide tailored solutions. * Strong problem-solving skills and the ability to remain calm under pressure. * A positive attitude with a commitment to delivering exceptional service. * Flexibility to work various shifts as needed. Join our team as a Customer Service Representative where you can make a difference by providing exceptional support while growing your career in a dynamic environment! Job Types: Full-time, Part-time Pay: $18.00 per hour Benefits: * Casual dress * Flexible schedule * On-site parking * Work from home Experience: * Customer service: 1 year (preferred) Work Location: In person