customer service representative - call centre

RIBO Licensed Insurance Customer Service Representative (CSR) Risk Care General Insurance Inc. Location: Mississauga, Ontario Position Type: Full-Time, Permanent Industry: Insurance Brokerage Salary: Competitive Salary Based on Experience Languages Preferred: English Position Type - Inperson at Mississauga Office About Risk Care General Insurance Inc. Risk Care General Insurance Inc. is a growing, client-focused insurance brokerage based in Mississauga, Ontario. We are committed to providing exceptional service and tailored insurance solutions to our personal and commercial insurance clients. We are currently seeking an experienced and motivated RIBO Licensed Customer Service Representative (CSR) to join our team. Position Overview The successful candidate will be responsible for servicing an existing book of personal and commercial insurance clients while delivering an outstanding customer experience. This is a salary-based position for an individual who thrives in a fast-paced brokerage environment and has a strong commitment to client service and retention. Key Responsibilities * Service and maintain a portfolio of personal and commercial lines clients. * Provide professional, courteous, and knowledgeable service to all customers. * Assist clients with policy changes, endorsements, renewals, billing inquiries, and claims support. * Process new business applications and policy changes through insurance company portals. * Review policies and coverage requirements to ensure appropriate protection for clients. * Follow company procedures to achieve quality assurance and productivity objectives. * Process callbacks, submissions, correspondence, and incoming mail promptly and efficiently. * Maintain accurate client records and documentation. * Work closely with insurance carriers, underwriters, and internal team members. * Build strong relationships with clients through exceptional service and attention to detail. Qualifications Required * Valid RIBO Licence in good standing. * Minimum 3 years of insurance brokerage experience. * Strong background in personal lines insurance, with exposure to commercial lines considered an asset. * Excellent communication and customer service skills. * Strong organizational skills and attention to detail. * Ability to manage multiple priorities in a busy office environment. * Proficiency with Microsoft Office applications. Assets * Knowledge of multiple insurance company portal * BMS Accounting What We Offer * Competitive salary based on qualifications and experience. * Full-time permanent employment. * Professional and supportive work environment. * Career growth opportunities. * Ongoing training and development. * Opportunity to work with both personal and commercial insurance clients. Qualified candidates are invited to submit their resume along with a brief cover letter outlining their experience and qualifications. Risk Care General Insurance Inc. Unit 16, 7895 Tranmere Drive Mississauga, ON L5S 1V9 Phone: 905-672-9172 Email: info@riskcare.ca Website: www.riskcare.ca Risk Care General Insurance Inc. is an equal opportunity employer and welcomes applications from all qualified candidates. Only those selected for an interview will be contacted. This is strictly Inperson position those who wish to work from home or in future may require work from home this position is not suitable for them. Job Types: Full-time, Permanent Pay: $48,000.00-$55,000.00 per year Licence/Certification: * RIBO License (required) Work Location: In person