customer service representative - call centre

Job Responsibilities: * Manage incoming customer inquiries via phone and email, ensuring timely responses. * Order entry and customer management. * Communicate effectively with customers regarding shipping and receiving updates. * Analyze customer needs and provide appropriate solutions. * Track and trace shipments, providing regular updates to customers * Generate and manage necessary shipping documentation (BOLs, PODs, etc.) * Handle customer inquiries and complaints, providing timely and professional resolutions. * Perform other duties as assigned to support the operations team. Job Requirements: * 1+ year of experience in a customer service role, preferably in transportation or logistics * Proficiency in using phone systems for effective communication. * Proficiency in transportation management software, Microsoft Office, Excel. * Strong verbal and written communication skills to interact professionally with customers, drivers, and team members. * Strong problem-solving skills and the ability to think quickly in fast-paced situations. * Ability to work independently as well as part of a team in a fast-paced environment. * Flexibility to work varying shifts, including evenings and weekends, as needed. To Apply: Please send your resume to *hr@shipsaraixpress.com *with the subject line: Customer Service Representative ? Mississauga. ***PLEASE DO NOT CALL OFFICE***EMAIL ONLY HR@SHIPSARAIXPRESS.COM*** Job Types: Full-time, Permanent Pay: $34,000.00-$75,000.00 per year Benefits: * On-site parking Ability to commute/relocate: * Mississauga, ON L5L 5Z4: reliably commute or plan to relocate before starting work (preferred) Application question(s): * What Transport Management Systems have you used previously, if any? Experience: * Customer Service Representative: 5 years (required) Work Location: In person