customer service representative - call centre

Spicy Boys Hot Sauce is looking for an outgoing, enthusiastic, and reliable individual to join our sales team! We're a locally owned hot sauce company known for bold flavours, great products, and even better customer interactions. We're looking for someone who loves meeting new people, has a knack for sales, and can bring positive energy to our seasonal retail location and local markets. Responsibilities * Retail Sales: Engage with customers at our seasonal mall location, answer questions, recommend products, and drive sales. * Markets & Events: Represent Spicy Boys at local farmers' markets, festivals, pop-ups, and special events. * Product Knowledge: Learn our hot sauce lineup and confidently explain flavours, heat levels, and product recommendations. * Customer Experience: Create a fun, welcoming shopping experience that keeps customers coming back. * Store Presentation: Maintain clean, organized, and fully stocked displays, ensuring products are presented professionally. * Cash Handling: Process transactions accurately using our point-of-sale system and handle cash responsibly. * Setup & Teardown: Assist with setting up and packing down market booths, displays, and event equipment. * Inventory Management: Monitor stock levels, restock shelves, and help keep track of inventory. What We're Looking For * Friendly, outgoing personality with strong communication skills. * Comfortable approaching customers and starting conversations. * Self-motivated with a genuine interest in sales. * Reliable, punctual, and able to work independently. * Available to work flexible hours, including weekends and occasional evenings. * Comfortable standing for extended periods and lifting boxes or event supplies. * Previous retail, customer service, or sales experience is an asset, but not required. * A positive attitude and willingness to learn! What We Offer * A fun, energetic, and supportive work environment. * Hands-on experience in retail sales, markets, and events. * Product training and ongoing support. * Opportunities to develop sales and customer service skills. * The chance to represent a growing, locally owned New Brunswick brand. We're looking for someone who can bring personality, enthusiasm, and a strong work ethic to the Spicy Boys team. Come help us bring the heat! Job Type: Part-time Pay: $16.00-$18.00 per hour Ability to commute/relocate: * Fredericton, NB: reliably commute or plan to relocate before starting work (required) Education: * Secondary School (preferred) Experience: * Customer service: 1 year (preferred) Work Location: In person