front desk agent

Park Inn by Radisson Kelowna is Kelowna's new and exciting hotel brand under the Choice Hotels umbrella. This beautiful property has opened in May of 2020. Located on Hwy 97 and Mills Rd. We seek a highly motivated and customer-focused Front Desk Agent to join our team. The position is permanent and full-time. The successful candidate must have a friendly and welcoming attitude. The Front Desk agent will be responsible for the hotel's morning operations from 7:00 a.m. to 03:00 p.m. and evening shifts from 3:00 p.m to 11 p.m. The candidate must possess excellent communication skills, both verbal and written, and basic accounting skills. This is an ideal position for someone who enjoys problem-solving and has a passion for guest services. If you have a passion for hospitality, excellent leadership skills, and a commitment to creating memorable guest experiences, we want to hear from you! Responsibilities * Ensure a welcoming and professional atmosphere for all guests * Replenish breakfast when needed * Handle guest complaints or issues promptly, aiming for a satisfactory resolution * Communicate with housekeeping staff * Match postings with reports * Anticipate guest arrivals * Implement and uphold hotel policies and procedures * Mop, clean, dust * Cash count and drop * Communicate with oncoming shift change The successful candidate will be trained on-site. Qualifications * Previous experience in a front desk or customer service role within the hospitality industry is preferred. * Strong phone etiquette skills and experience handling phone systems effectively. * Excellent communication skills, both verbal and written; bilingual or multilingual abilities are a plus. * Ability to work flexible hours, including weekends and holidays as needed. * Strong problem-solving skills with a focus on guest satisfaction. * Attention to detail and ability to multitask in a fast-paced environment. * Familiarity with hotel management software is an advantage but not required; training will be provided. Join our team as a Front Desk Agent where you can make a positive impact on our guests' experiences while growing your career in the hospitality industry! Please submit your resume to Jason. Job Types: Full-time, Permanent Pay: $19.00-$25.00 per hour Benefits: * On-site parking Experience: * Customer service: 1 year (preferred) Work Location: In person