front desk agent

Front office receptionist is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations. Education & Experience * High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required. * Guest Service Experience preferred. * Computer knowledge/skills required. Physical Requirements * Flexible and long hours sometimes required. * Sedentary work ? Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. * morning/evening/night shift. General Requirements * Maintain a warm and friendly demeanor at all times. * Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. * Must be able to multitask and prioritize departmental functions to meet deadlines. * Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. * Attend all hotel required meetings and trainings. * Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel. * Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. * Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations. * Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. * Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. * Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. * Must be able to cross-train in other hotel related areas. * Must be able to maintain confidentiality of information. * Must be able to show initiative, including anticipating guest or operational needs. * Perform other duties as requested by management. Fundamental Requirements * Must be able to work with and understand financial information and data, and basic arithmetic functions. * Must be willing to cross train in other department. * Must be able to prioritize job functions in order to meet deadlines. * Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.). * Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards. * Audit and reconcile all Front Desk Cashier?s work. * Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. * Ensure accuracy of all numbers reported including statistics. * Perform daily, weekly, monthly and annual data processing system functions as required. * Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures. * Ensure overall guest satisfaction. * Handle guest requests. * Synaxis experience is an asset. Job Types: Permanent, Full-time Pay: $18.70 per hour Experience: * Front desk: 1 year (preferred) Work Location: In person