front desk agent

Super 8 Sudbury is in search of a candidate to work at the front desk in a hotel/hospitality setting. Schedule may vary in rare occasions, 2 to 3 shifts per week or more. Minimum wage as per guidelines. Languages Bilingual would be an asset, but not necessary Experience Employer willing to train Business Equipment and Computer Applications Word processing software; Spreadsheet; SynXis PMS; Multi-line switchboard; Internet; Central reservation system (CRS); Computerized bookkeeping system Work Setting Hospitality industry; Hotel Front Desk Specific Skills Take, cancel and change room reservations; Register arriving guests and assign rooms; Provide information on hotel facilities and services; Process group arrivals and departures; Process guests' departures, calculate charges and receive payments; Perform light housekeeping and cleaning duties; Investigate and resolve complaints and claims; Balance cash and complete balance sheets, cash reports and related forms; Answer telephone and relay telephone calls and messages; Clerical duties (i.e. faxing, filing, photocopying); Provide general information about points of interest in the area; Follow emergency and safety procedures; Handle wake-up calls; Provide customer service; Assist clients/guests with special needs; Maintain an inventory of vacancies, reservations and room assignments Security and Safety Bondable Work Conditions and Physical Capabilities Fast-paced environment; Work under pressure; Attention to detail; Standing for extended periods Personal Suitability Effective interpersonal skills; Flexibility; Team player; Excellent oral communication; Excellent written communication; Client focus; Dependability; Judgement; Reliability; Organized Job Types: Part-time, Permanent Job Types: Part-time, Permanent Pay: From $17.95 per hour Benefits: * On-site parking Work Location: In person