front desk manager

About Skincentrix Wellness Haus Skincentrix Wellness Haus is dedicated to providing exceptional skincare, wellness services, and personalized client experiences in a welcoming and professional environment. We are looking for an experienced, organized, and client-focused Front Desk Manager to oversee daily front desk operations, support our team, and ensure every client receives outstanding service from the moment they arrive. Position Overview The Front Desk Manager plays an important role in the day-to-day success of SkinCentrix Wellness Haus. This individual will oversee reception operations, manage appointments, support service providers, lead front desk staff, and help maintain a high standard of client care and professionalism. The ideal candidate is personable, detail-oriented, confident in sales, and passionate about skincare, aesthetics, and wellness. Key Responsibilities * Oversee daily front desk operations and ensure the spa runs smoothly. * Welcome clients and provide a warm, professional, and personalized experience. * Manage appointments, bookings, cancellations, and scheduling. * Answer phone calls, emails, and client inquiries promptly. * Supervise, train, and support front desk team members. * Process payments, manage transactions, and complete daily cash reconciliation. * Educate clients about spa services, skincare treatments, packages, and retail products. * Support sales goals, client retention, rebooking, and membership or package sales, where applicable. * Handle client concerns and resolve issues professionally. * Coordinate schedules and communication between practitioners and management. * Maintain accurate client records and appointment information. * Ensure the reception area remains clean, organized, and welcoming. * Assist with administrative duties, inventory tracking, and daily reporting. * Uphold SkinCentrix Wellness Haus's standards of service, confidentiality, and professionalism. Qualifications * Strong customer service and communication skills. * Previous experience in a spa, medical aesthetics clinic, skincare clinic, salon, or wellness environment. * Excellent organization, multitasking, and time-management abilities. * Experience with booking software and point-of-sale systems. * Comfortable discussing skincare services and recommending appropriate treatments or retail products within the scope of the role. * Strong sales, rebooking, and client relationship-building skills. * Professional, friendly, dependable, and detail-oriented. * Ability to work independently and lead a team effectively. * Flexible availability for evenings and weekends, as required. What We?re Looking For We are seeking someone who takes pride in creating exceptional client experiences and understands the importance of professionalism, teamwork, and attention to detail. The successful candidate will be proactive, solution-oriented, confident communicating with clients, and capable of balancing administrative responsibilities with sales and team leadership. What We Offer. * Employee discounts on eligible services and products, if applicable. * Competitive compensation based on experience * A professional and supportive work environment. * Opportunities to grow within the skincare and wellness industry. * The opportunity to contribute to the continued success of SkinCentrix Wellness Haus. Pay: $22.00-$25.00 per hour Benefits: * Flexible schedule * On-site parking Work Location: In person