guest services manager

Location: Studio 6 Extended Stay Hotel, Fort Frances, Ontario Main Purpose of the Job The Guest Services Manager is responsible for overseeing the day-to-day operations of the front desk and ensuring that guests at Studio 6 Fort Frances receive exceptional service from check-in through check-out. This role plays a key part in maintaining brand standards, supporting front office staff, and ensuring smooth coordination across departments to deliver an outstanding guest experience. Duties and Responsibilities * Supervise front desk operations, including check-in, check-out, reservations, and guest inquiries. * Train, schedule, and support front desk staff to ensure consistent, professional, and friendly service. * Handle guest feedback, requests, and complaints promptly and effectively, maintaining a solutions-focused approach. * Monitor daily financial transactions, balancing deposits, cash drops, and reconciliation reports. * Work closely with housekeeping, maintenance, and management teams to address guest needs and coordinate daily operations. * Ensure adherence to Studio 6 brand standards, hotel policies, and procedures. * Prepare and review daily, weekly, and monthly front desk reports as required. * Fill in operational roles as needed to support the team and ensure smooth hotel operations. * Assist in implementing and monitoring guest service initiatives to enhance satisfaction and loyalty. * Maintain a clean, organized, and professional front office environment at all times. Experience & Qualifications * Previous experience in hotel front desk or guest services management preferred. * Strong leadership and problem-solving skills. * Excellent communication and interpersonal abilities. * Strong organizational skills with the ability to manage multiple tasks in a fast-paced environment. * Proficiency with hotel management systems (experience with HotelKey is an asset). * Commitment to delivering a positive guest experience and upholding Studio 6 service standards. Job Type: Full-time Pay: $46,000.00-$60,000.00 per year Benefits: * Dental care * Extended health care * On-site parking * Paid time off Experience: * Hospitality: 1 year (preferred) Location: * Fort Frances, ON P9A 2X6 (preferred) Work Location: In person