housekeeping supervisor

The Housekeeping Supervisor is responsible for the planning, organization, and supervision of the daily operations of the housekeeping department. This role ensures all company policies and procedures are followed, superior cleanliness standards are consistently achieved, and laundry operations, inventory management, and cost controls are effectively maintained. As the quality?control layer between room attendants and the guest experience, the Housekeeping Supervisor verifies that every inspected room meets property standards before release. The shift begins with organizing the day?s workload?reviewing occupancy reports, determining checkout and stayover counts, assigning section boards, and communicating special requests. Effective planning ensures rooms are cleaned and inspected on time and prevents operational delays throughout the shift. Room inspection is the core of the role. A skilled supervisor evaluates each room against a clear standard: flawless bed presentation, correct amenity placement, spotless bathrooms, functional lighting and HVAC, and no guest?left items. Coaching attendants, correcting deficiencies, and reinforcing positive performance are continuous responsibilities that shape team morale and long?term departmental success. Major Duties & Responsibilities Quality & Standards * Ensure cleanliness standards are consistently achieved throughout all guest rooms, public areas, and back?of?house spaces. * Perform daily quality?control inspections of guest rooms, common areas, and storage areas. * Inspect cleaned rooms using the property?s room?inspection checklist before releasing them to the front desk. * Identify and correct deficiencies in cleaning quality, linen presentation, amenity placement, and in?room maintenance. Daily Operations & Planning * Prepare daily work assignments and section boards based on occupancy, checkout times, stayovers, and staffing levels. * Informe management about any urgent issues at checkout time, or after that immediately * Review overnight reports and plan staffing needs to match daily workload. * Submit the completed housekeeping department schedule to management every second Thursday for review and approval. * Respond promptly to guest requests, staff inquiries, and operational calls. * Cover room attendant assignments when staffing shortages occur. * Check pass on reports daily, and double check with maintenance and housekeeping if all is fixed , handled * Execute weekly cleaning plans, monthly plans? and make sure deep cleaning plans are done * Do walk arounds of the property, and make sure the house person is executing his tasks , supervise his work and bring to his attention any needed adjustments Training & Team Leadership * Train new room attendants on cleaning procedures, bed?making standards, amenity placement, safety protocols, and departmental expectations. * Provide ongoing coaching, correction, and positive reinforcement to build skill and engagement. * Maintain a positive, team?oriented environment through open communication, empathy, and support. Inventory, Laundry & Supplies * Conduct monthly linen inventories and track usage trends. Every month end * Manage housekeeping supply and linen inventory; submit restocking orders and control waste. * Oversee laundry operations to ensure proper handling, washing, drying, and storage of linens. Maintenance & Safety * Record and follow up on maintenance issues reported by staff or discovered during inspections. * Submit maintenance work orders and track completion. * Ensure all staff follow safety procedures and use cleaning products correctly. Administration & Reporting * Administer the property?s lost?and?found procedures. * Provide daily verbal and written reports to management, including room?check reports, discrepancy logs, and incident documentation. * Coordinate with the front desk on rush rooms, early arrivals, room blocks, and special setup requests. * Perform any other job re