human resources specialist

Human Resources Specialist ? Surrey, BC AMC Insurance Service is looking for an experienced Human Resources Specialist to support the full range of day-to-day human resources functions across our growing organization. This is a hands-on role for an HR professional who can provide reliable employee support while coordinating recruitment, onboarding, employee relations, performance processes, policies, compliance, leaves, benefits, records, and other core HR activities. The ideal candidate has broad HR experience in a multi-location, service-based environment and is comfortable working closely with managers and employees at all levels. Experience within the insurance, financial services, brokerage, or another regulated industry is strongly preferred. Role Details Employment Type Full-time, permanent *Work Arrangement: *On-site *Office Location: *Surrey Head Office Unit 120, 12888 80th Avenue, Surrey, BC V3W 3A8 *Compensation: *CA$65,000?$75,000 per year, based on experience and qualifications Preferred Industry Experience Insurance, financial services, brokerage, or another regulated service industry Here is what a typical day looks like * Provide day-to-day HR support to managers and employees on policies, attendance, performance, workplace concerns, leaves, accommodations, and other employment matters. * Coordinate employee relations matters, gather information, maintain appropriate documentation, and escalate complex or sensitive matters to leadership when required. * Manage recruitment and selection activities, including job postings, applicant screening, interview coordination, reference checks, offers, onboarding, and probationary follow-up. * Support performance management processes, including review cycles, coaching documentation, performance improvement plans, and follow-up with managers. * Maintain and update HR policies, procedures, employee handbooks, templates, forms, and internal HR documentation. * Support compliance with BC employment standards, human rights requirements, privacy obligations, occupational health and safety requirements, and other applicable legislation. * Coordinate employee leaves, disability documentation, return-to-work planning, workplace accommodations, and related follow-up while maintaining confidentiality. * Support salary reviews, job descriptions, job classifications, and compensation administration by preparing information and maintaining accurate documentation. * Coordinate employee benefit administration, vacation and leave records, and HR-related payroll changes in collaboration with Finance or payroll providers. * Maintain accurate employee records, HRIS information, contracts, policy acknowledgements, performance documentation, and confidential personnel files. * Coordinate onboarding and orientation to help new employees understand AMC's standards, policies, systems, culture, and expectations. * Coordinate training and professional development activities, including tracking participation, licensing requirements, and continuing education where applicable. * Track and prepare HR reports on headcount, turnover, vacancies, retention, absenteeism, time-to-hire, and other workforce metrics. * Support employee engagement, recognition, internal communication, culture-building, and retention initiatives across multiple office locations. * Provide managers with practical guidance on consistent application of company policies and established HR procedures. * Support workplace health and safety initiatives and maintain HR documentation related to applicable WorkSafeBC requirements. * Coordinate offboarding processes, including resignations, termination documentation, exit checklists, final HR coordination, and exit interviews where appropriate. * Stay current on employment legislation, HR best practices, and industry developments relevant to AMC's workforce. * Handle sensitive employee and organizational information with professionalism, discretion, sound judgment, and co