Senior Program Manager - Medical Content - Ostro

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities. The Role Veeva-Ostro builds the AI-powered engagement platform behind some of pharma's most innovative brand experiences — conversational virtual navigators, personalized content journeys, and omnichannel tools that give patients and HCPs real-time, accurate answers. As a Senior Program Manager on our Implementation/Professional Services team, you'll own the end-to-end quality of every deliverable, from client-facing designs and content matrices through PRC submission to pre-launch QA of the live tool, while developing the processes and leading the team of contractor editors who bring each build to life. It's a chance to bring deep pharma marketing editorial expertise into a fast-moving SaaS/tech environment at the center of how the industry is reinventing patient and HCP engagement. Review and QA project deliverables, including tool designs and the content library/matrix, for accuracy, consistency, and compliance before they move into client review Guide deliverables through client review and PRC submission, ensuring thorough, accurate editorial review at every round Conduct pre-launch QA testing of the built tool against PRC-approved materials, including content checks and functionality testing Develop, document, and maintain quality processes, checklists, and best practices for the medical editor team Manage resourcing across a team of contractor medical editors: assigning, coordinating, and delegating review and QA tasks across active projects Partner with stakeholders across the Implementation and Customer Success teams including project managers, copywriters, developers, and customer success managers to ensure successful delivery across projects Bachelor's degree in life sciences, English, journalism, communications, or a related field 5+ years of experience in medical/scientific editing, ideally within a life sciences marketing agency, medical communications agency, or pharmaceutical company, with direct experience editing pharma brand marketing or patient/HCP-facing digital content Proven experience guiding content through Medical, Legal, and Regulatory (MLR) or PRC review and incorpor