software developer

Job Description IVR Application Developer ? Cisco CVP / Amazon Connect Location: Toronto, ON Work Mode: 4 days hybrid Skill Required ? 4+ years of experience in DTMF IVR application development in CVP (Contact Center). ? Cisco Call Studio / Cisco CVP, VXML Server, CVP Custom Elements (Java), Call Studio GUI, Apache Tomcat. ? Java development with client backend integrations (HTTP REST APIs, OAuth2, XML Web Services, MS SQL Server). ? Experienced in CVP in Java, API integration, sharing data between IVR and agent desktop, customer self-service solutions. ? Knowledge of UCCE / ICM (integration of CVP IVR applications with UCCE routing scripts, DNIS, queuing to skill group, CTI variables, Finesse Agent Desktop), Cyara. ? Strong knowledge of AWS Amazon Connect is a plus. Requirements Java