tour director

Job Overview The incumbent will have a variation in job responsibilities, switching between two departments on a seasonal basis. This dual opportunity requires and develops a variety of skills while engaging in reservation activities during fall and winter then moving to tour director administration duties in spring and summer. The successful candidate will be responsible for FIT reservation requests for our client, requests for information on products, and assisting/supporting tour directors as they prepare to lead our escorted holidays. How You Will Be Spending Your Time TD ADMIN: Preparing files for Tour Directors and printing various documents and shipping to Tour Directors Arranging transportation logistics for tour directors to airports from start to finish of tours Helping Tour Directors produce expense accounts Perform various cash reconciliations between activity sales sold on buses by tour directors Inform accounting department of sales in order to pay suppliers Update commission register to pay tour-directors Update prices in pricing sales tool Square (Apple & Android) Participate in the preparation of requests for deposits and in the calculation of perdiem for tour directors Reserve plane tickets and prepare packages for tour directors Management of customer comments RESERVATIONS: Process new reservations, cancellations, and amendments to existing reservations Create, recommend, and suggest itineraries Respond to queries regarding itinerary products and services from clients and suppliers Build relationships with key clients Maintain high level of Canadian and USA Tourism product and geographical knowledge of Canada and the USA Proof reservations to ensure the accuracy and smooth running of booked itineraries Assist in the completion of any projects, as assigned Qualifications Post-Secondary School Education 3+ years of Tourism experience Mastery of French and English language is a must Knowledge of a 3rd language (Spanish / Italian / German / Dutch, Portuguese, Japanese) is an asset. Ability to work under pressure and multitask Ability to work from the office Strong attention to detail and autonomy Dedicated to a high level of customer service Able to plan, organize and set priorities & manage processes Knowledge of Word and Excel Available to work extra hours as required Work Environment Call centre environment - home-based/remote or hybrid Monday to Friday from 9:00 am - 5:00 pm (EST) 37.5 hours per week Crew Advantages Competitive salary 3 weeks of vacation Medical and dental benefits Employer RRSP contribution program Awesome travel benefits for you, your friends, and your family Employee Assistance Program (EAP) for you and your family members Paid time off Profit sharing Company events Tuition reimbursement Wellness benefits Remote/Hybrid work available ----------------------------------------------------------------- Votre opportunité de carrière Le titulaire du poste se verra attribuer des responsabilités variées et alternera entre deux services sur une base saisonnière. Ce poste hybride permet de développer une variété de compétences grâce aux activités de réservations à l?automne et à l?hiver ainsi qu?aux tâches du coordinateur, gestion des guides-accompagnateurs pendant le printemps et l?été. Le candidat retenu sera responsable des demandes de réservation FIT pour nos clients, des demandes d'information sur les produits et ensuite sera responsable de la préparation des dossiers de groupes et des fournitures à remettre aux guides avant leur départ en tournée. Comment vous passerez votre temps Administrateur, Guides-Accompagnateurs : Préparer des dossiers pour les guides-accompagnateurs et imprimer divers documents à expédier aux guides-accompagnateurs. Organiser la logistique de transport pour les guides-accompagnateurs des aéroports du début à la fin des tournées. Aider les guides-accompagnateurs à produire des comptes de dépenses. Effectuer diverses réconciliations de caisse entre les ventes d'act...