Amazon Connect Developer

Title: Amazon Connect Developer Location: Role is Hybrid & Client is available in all States Type: Long Term Contract Skillset: Amazon Connect Key Responsibilities: • Design and deploy Amazon Connect contact center solutions. • Integrate AWS Connect with other AWS services (Lambda, Lex, S3, DynamoDB, etc.). • Customize call flows, IVRs, and routing logic using Contact Flows and AWS Lambda. • Implement real-time and historical reporting dashboards. • Ensure security, scalability, and compliance of contact center solutions. • Collaborate with cross-functional teams including DevOps, QA, and customer support. • Troubleshoot and optimize existing AWS Connect implementations. Required Qualifications: • 4+ years of experience with AWS services, including Amazon Connect/Amazon Lex. • Strong understanding of contact center operations, Conversation design and technologies. • Strong understanding of IVR design principles, call routing logic, and contact center operations. • Experience with contact center reporting, analytics, and dashboards. • Proficiency in scripting (Python, Node.js, react.js) and AWS Lambda. • Experience with AWS IAM, CloudWatch, and API Gateway. • Familiarity with CI/CD pipelines and Infrastructure as Code (IaC) tools like CloudFormation or Terraform. • Excellent problem-solving and communication skills. Preferred Qualifications: • AWS Certified Solutions Architect or AWS Certified Developer. • Design and Develop Chatbots using Amazon Lex, including intents, slots, and conversation flows. • Knowledge of CRM integrations (Salesforce, Zendesk, Service Now etc.). • Experience with API integrations and connecting AWS Connect to external systems such as CRMs or databases. • Experience working in agile development environments. • Experience with omnichannel communication strategies. Show more Show less