customer support specialist

Education: Secondary (high) school graduation certificate. Tasks: Address customers' complaints or concerns. Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.. Answer clients' inquiries and provide information. Read and interpret specifications or follow verbal instructions. Prepare bills of lading, invoices and other shipping documents. Use computer software to assess customer files for completeness. Co-ordinate activities with warehouse and production units. Professionalism in customer service. Order stock. Order picking. Record customers' orders. Provide customer service. Label, prepare and transfer information files according to established records management life-cycle procedures and schedules. Computer and technology knowledge: MS Excel. MS Word. MS Office. Spreadsheet. Computer programming. Google Drive. Electronic mail. Inventory control software. Area of specialization: Communications. Technical support. Shipping and receiving. Work conditions and physical capabilities: Attention to detail. Fast-paced environment. Tight deadlines. Work under pressure. Physically demanding. Personal suitability: Punctuality. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Flexibility. Organized. Reliability. Team player. Judgement. Ability to multitask. Dependability. Quick learner. Screening questions: Are you available to start on the date listed in the job posting?. Do you have experience working in this field?. Do you meet the language requirements listed in the job posting for the position (English or French)?. Experience: 1 year to less than 2 years.