Technical Support Specialist

Tier 1 Support Specialist Location : Hybrid 3 days a week in the office in Lenexa, Kansas Duration: 6-month contract Pay Rate: $22/hr to $30/hr Must Haves : 1-2 years of software support/help desk experience POS support experience Experience using ticketing systems Strong problem-solving and troubleshooting skills Must be comfortable speaking with external users via phone Ability to work independently as well as collaborate with a team Plusses : College degree Day-to-Day : Insight Global is seeking a Tier I Support Specialist to work for one of our customers in the Lenexa, KS area. This person can sit fully remotely for this 6-month contract. This Support Tech is joining the team to help two other members with a specific product line. They will be responsible for resolving anywhere from 5-20 cases a day. They will use proprietary software, and they will address issues via phone, Client Portal, email, etc. Then they will review the information and define the problem and escalate/track accordingly. They will be editing, implementing, and verifying fixes in the CMS.