customer service representative - call centre

About 6 Sigma Sim Racing 6 Sigma Sim Racing is a fast-growing e-commerce store specializing in sim racing rigs and gear. As our order volume grows, we're expanding our customer service team ? and we're looking for an experienced, well-organized representative who can keep customers happy and orders moving. About the Role You'll be the front line for our customers: answering questions, resolving issues, and making sure every daily order is fulfilled accurately and on time. This role is a great fit for someone who already knows the rhythm of e-commerce customer service and can hit the ground running. What You'll Do * Fulfill and process daily orders accurately and on schedule * Handle customer questions and answers (Q&A) using the 6 Sigma database and product information * Respond to customer inquiries across email, chat, and other channels in a friendly, professional tone * Track orders, resolve shipping and delivery issues, and follow up until each case is closed * Process returns, exchanges, and refunds according to company policy * Keep customer records and order notes accurate and well-organized * Flag recurring issues or product questions to the team so we can keep improving What We're Looking For * 3+ years of e-commerce customer service experience ? ideally with platforms like Amazon, Wayfair, Shopify, or similar * Highly organized, detail-oriented, and able to juggle multiple orders and conversations at once * Strong written and verbal communication skills * Comfortable learning and working within a product database / order management system * Reliable, self-directed, and calm under pressure * A customer-first attitude and genuine problem-solving mindset Nice to Have (Not Required) * Familiarity with sim racing, gaming, or PC/hardware products * Experience with helpdesk tools (Zendesk, Gorgias, Freshdesk, etc.) * Experience with Shopify order fulfillment specifically Pay: $17.60-$22.00 per hour Benefits: * Company events * On-site parking * Paid time off Work Location: In person