Executive Technical Support

Executive Technology Support Location: New York | Hybrid Industry: Insurance / Financial Services Executive Technology Support About the Role We are seeking an experienced Executive Technology Support to join a global technology team, providing high-quality technical support to senior executives and business stakeholders. This is a highly visible role requiring excellent customer service, strong technical troubleshooting skills, and the ability to remain calm and professional while supporting critical business users. You will act as the first point of contact for high-priority incidents and requests, delivering exceptional 1st and 2nd line support while building strong relationships with senior stakeholders across the organisation. Key Responsibilities Provide front-line technical support for executives and senior business stakeholders globally, managing high-priority incidents and service requests. Deliver 1st–2nd line IT support for office-based employees, ensuring a consistently high standard of service. Manage and resolve incidents through ServiceNow and follow ITIL-aligned processes. Provide advanced troubleshooting and root cause analysis across hardware, software, and business-critical applications. Support and troubleshoot mobile devices including Apple and Android technologies. Provide support across: Windows 11 Microsoft 365 Microsoft Teams Collaboration and video conferencing platforms Basic macOS support Active Directory administration Escalate complex issues to relevant technical teams while maintaining ownership through to resolution. Work closely with senior stakeholders, technical teams, and leadership to ensure smooth delivery of IT services. Support desk moves, desk-side assistance, home visits, and ad-hoc technical requests. Assist executive users during critical meetings, conferences, and business events. Participate in an on-call style support rota, covering core support hours with occasional out-of-hours, weekend, and holiday support when required. Potential travel to other office locations to support executive stakeholders. Skills & Experience Required Strong background in IT support within a corporate environment. Exceptional customer service skills with a proactive “can-do” approach. Excellent communication skills with the ability to interact confidently with senior leadership. Ability to prioritise effectively, manage competing demands, and remain composed under pressure. Strong problem-solving skills with a structured and logical approach. Experience supporting VIP / executive users is highly desirable. Strong knowledge of Microsoft technologies, including: Windows 11 Microsoft Office 365 Microsoft Teams Experience supporting Apple devices, including iOS and macOS. Familiarity with: Video conferencing technologies Remote support tools Collaboration platforms (Teams, Zoom, Webex, WhatsApp) Mobile device troubleshooting Experience working with IT service management tools and processes. Technical Knowledge Essential experience with: Microsoft Windows environments Microsoft 365 applications Active Directory Microsoft Teams Apple OSX and mobile technologies Incident, Request, Problem and Change Management ITIL best practices Remote support solutions Email security platforms (e.g. Mimecast) Basic networking troubleshooting Qualifications Relevant IT qualifications preferred. ITIL Foundation V4 certification desirable. Why Join? This is an excellent opportunity for an experienced IT Support professional who enjoys working closely with senior stakeholders, solving complex technical issues, and delivering a premium support experience within a global organisation. Show more Show less