CCaaS Senior Java Engineer

HCLTech is looking for a highly talented and self- motivated CCaaS Senior Java Engineer to join it in advancing the technological world through innovation and creativity. Job Title: CCaaS Senior Java Engineer Job ID: 123341 Position Type: Full-time Location: Phoenix, AZ Onsite Key Skills Required: GCP; CI/CD; Maven; Jenkins; Git (GitHub, GitLab, BitBucket, SVN); SQL; RDBMS; Java; API; AWS Job Responsibilities: • 4+ years of commercial software development experience. • Proficient in developing and hosting solutions using Java and Python on cloud platforms, preferably GCP. • Design and implement scalable CCaaS and IVA solutions leveraging leading cloud and enterprise conversational AI/customer service solutions, including conversational IVR design, NLU/NLP modeling, intent and flow orchestration, webhook integrations, and speech-to-text/text-to-speech. • Develop secure, resilient cloud infrastructure on major cloud service providers using services such as GKE, Cloud Run, Cloud Functions, Pub/Sub, Apigee, and BigQuery, while implementing IAM, VPC design, encryption, multi-region high availability, and Infrastructure as Code (Terraform) to support enterprise-grade customer experience platforms. • Implement and optimize CCaaS solutions, including ACD (Automatic Call Distribution), skills-based routing, dialer, omnichannel capabilities, and campaign management, ensuring scalable, secure, and compliant contact center operations. • Experience in integrations and migrations leveraging CCaaS APIs and telephony capabilities, including CRM/CTI integrations, webhooks, SIP/WebRTC, security configuration, and transition from legacy contact center platforms to cloud-based solutions. • Experience with Agile development, continuous integration, continuous delivery, DevOps, and observability, including working knowledge of tools used in the CI/CD pipeline such as Maven, Salt, Git, and Jenkins. • Experience designing and developing APIs, services, and microservices-based architecture using frameworks such as Spring Boot or Vert.x. • Hands-on experience with Kafka, relational databases, and/or NoSQL databases. • Understanding of data structures, algorithms, design patterns, web technologies such as HTTP and Apache, and familiarity with Unix/Linux. • Understanding of cloud security architecture, encryption, and OAuth. • Proactively identifies continuous improvement opportunities beyond the obvious." Experience Level: 4+ Years Must have Technology: CCaaS/CTI/CRM, IVA, IVR, Java, Microservices, Springboot,Kafka, AI/ML(Sarima/Prophet), Release Management (Maven/Git)" Understanding of cloud security architecture, Encryption and OAuth,Good understanding of data structures, algorithms and design patterns Pay and Benefits Pay Range Minimum: $61,000 per year Pay Range Maximum: $155,000 per year HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation. Compensation and Benefits: A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year. Show more Show less