Cloud Infrastructure Engineer

At ActiveOps, we believe the ability to make every decision – the right decision, at the right time, will transform operations. Our blend of AI and human intelligence delivers the most complete and useful set of predictive and prescriptive insights to help service operations make better decisions - faster. Service Operations has been in our DNA for 20 years. Our AI-powered SaaS solutions are underpinned by 15+ years of operational data and our AOM methodology that’s proven to drive cross-department decision-making. Role purpose The Cloud Infrastructure Engineer plays a key role in maintaining and continuously improving ActiveOps’ global cloud infrastructure. Working as part of a small, high-performing global IT team, the role is responsible for the day-to-day management of Microsoft Azure, Microsoft 365 and associated security services, as well as contributing to the delivery of automation and infrastructure improvement projects. This is a fantastic opportunity for someone who wants to develop deep technical skills across the Microsoft technology stack, take ownership of meaningful infrastructure projects, and work in a collaborative, forward-thinking team environment. Skills and qualifications Essential Hands-on experience administering cloud infrastructure, including compute, networking, storage, identity, security and compliance — Azure preferred, though experience with other major cloud providers such as AWS or GCP is welcome Working knowledge of: Microsoft 365 administration (Exchange Online, Teams, SharePoint and OneDrive) Microsoft Defender suite (Endpoint, Identity, Cloud Apps and Office 365) Microsoft Intune / Endpoint Manager for device management and compliance Server maintenance, patching and application deployment in a cloud environment Familiarity with scripting and automation tools such as PowerShell, with the ability to run and adapt scripts to support infrastructure tasks Understanding of networking fundamentals (DNS, DHCP, TCP/IP and firewall concepts) Ability to take ownership of issues and see them through to resolution, taking accountability until the problem is mitigated or resolved Ability to troubleshoot and identify problems across different technology capabilities, including cloud, identity, networking and application layers Strong communication skills, with the ability to collaborate in a remote, globally distributed team Desirable Microsoft certifications such as AZ-104, MS-102, AZ-900 or equivalent Experience with Azure DevOps or similar CI/CD pipeline tools Experience supporting and maintaining third-party SaaS applications and integrations Experience building and testing integrations or connections between systems and services Experience with version control, Infrastructure as Code or automated testing practices Familiarity with Microsoft Copilot and AI productivity tools Role responsibilities As a Cloud Infrastructure Engineer, your responsibilities will include: Managing and maintaining Microsoft Azure infrastructure across all subscriptions, ensuring availability, performance and security Administering Microsoft 365 services, including Exchange Online, Teams, SharePoint and OneDrive Managing the Microsoft Defender suite across Endpoint, Identity, Cloud Apps and M365, implementing recommendations to improve the organisation’s security posture Maintaining and improving Intune device management and compliance across the managed estate Building, maintaining and improving DevOps pipelines for infrastructure automation Supporting and maintaining cloud application deployments, including upgrades, patch management and DR failover Managing and triaging the IT infrastructure support queue, resolving issues in line with agreed SLAs Maintaining clear and up-to-date documentation to support the wider team Collaborating effectively with a globally distributed team across multiple time zones Remuneration: Salary range USD 75,000 – USD 85,000 depending on experience, + inclusion in the ActiveOps Bonus scheme Show more Show less