Description
Scrum Master About the Role This role tracks cross-team dependencies across all work streams. When a ticket is ownerless or stalled — particularly those touching booking flows, supplier integrations, or payment processing — this role steps in to assign a single accountable Directly Responsible Individual and document the resolution path. Responsibilities Moves tickets proactively through QA, load validation, and Done — preventing sprint bloat that delays supplier inventory updates, booking feature releases, and payment flow improvements. Ensures 'Done' means available for downstream teams and guest-facing systems, not just dev-complete. Translates Jira and operational data into a clear leadership narrative covering health, risk, and velocity. Ensures developers do not begin work on tickets that lack clear requirements, dependencies, or sign-offs — particularly for supplier integration stories and new feature work that crosses multiple team boundaries. Consolidates decision trails from Slack and email into Jira so the team has a single source of truth. Audits team capacity across Core, AI, Philippines, and Supplier work streams to ensure no team is loaded beyond 80% of available bandwidth. Acts as the first point of contact for all inbound QA requests so the Lead QA Developer is not interrupted by ad-hoc asks. Routes defects, assigns triage priority, and ensures bugs that affect booking flows, payment processing, or supplier reliability are addressed within windows that protect the active sprint. Identifies when high-value engineers are stuck on manual or low-leverage tasks and facilitates handoffs to free their capacity for architecture and integration work. Attends bridge meetings between teams and PM, absorbing the coordination load so senior resources focus on delivery, not logistics. Owns the agenda, facilitation, and follow-through for all One Simplenight Engineering syncs — Core, Supplier, DevOps, QA Automation, Philippines team DSUs. Captures action items and ensures they close week over week. When a team cannot attend, the Scrum Master fills the information gap. Qualifications 5+ years of experience as a Scrum Master or Agile Lead, specifically within a fast-paced SaaS environment. Certified Scrum Master (CSM), Professional Scrum Master (PSM II/III), or equivalent Agile certification is preferred. Proven track record of supporting complex software release cycles and collaborating on AI or data-driven products. Advanced proficiency in Agile management tools (e.g., Jira, Notion) for workflow automation and reporting. Strong grasp of project management principles to ensure alignment across multiple cross-functional teams. Preferred Skills RASCI Model Management by Objectives (MBO) Pay range and compensation package Will be discussed in the interview. Show more Show less