administrator, social programs - government services

Competition # : 49627 Department: Service Nova ScotiaLocation: HALIFAXType of Employment: PermanentUnion Status: NSGEU - NSPG Closing Date: 02-Sep-26 (Applications are accepted until 11:59 PM Atlantic Time)About UsAt Service Nova Scotia, we impact every citizen, business and municipality in Nova Scotia. Our mandate is to design and deliver programs and services to meet the needs of our clients and the public good through a culture of excellence. Our vision is to be a recognized leader in service and public protection that delivers trusted, accessible, modern programs, and contributes to Nova Scotia as a safe and desirable place to live, work and do business.To learn more about our Department, please click on the following link: Department of Service Nova Scotia - Government of Nova Scotia About Our OpportunityThe Senior Residential Tenancy Officer (RTO) works with a team of professionals to deliver Residential Tenancy services on behalf of Service Nova Scotia. Reporting to the Manager of the Residential Tenancies program, the Senior RTO is responsible for the supervision and workload planning of approximately 3 residential tenancy officers.Primary AccountabilitiesThe Senior Residential Tenancy Officer (RTO) maintains expertise and in-depth knowledge of the program area, including knowledge of legislation, regulations, policies and processes. They assist in the development and implementation of policies and processes to help achieve departmental goals. The Senior RTO provides policy clarification and program delivery direction to residential tenancy officers. They ensure wait times and other service standards are met.The Senior RTO also prepares and delivers public presentations and workshops to maintain stakeholder relationships. They also address escalated client issues and complaints.The Senior RTO also carries a reduced caseload which includes any or all duties assigned to a Residential Tenancy Officer such as mediation, adjudication services, and emergency hearings. They exercise a high level of independent decision making and judgment in their role.Qualifications and ExperienceTo be the considered as the successful candidate, you require a bachelor's degree in a related discipline and 6 years of related experience, or an equivalent combination of training and experience may be acceptable.The successful candidate will demonstrate the following experience and skills:Interpreting legislation and communicating legislative requirements, including rights and obligations, to clients with little to no knowledge or experience within regulated sectors.Research/investigation techniques, decision/report writing, mediation and adjudication.Knowledge of residential tenancy policies, processes and the Residential Tenancies Act and Regulations.Excellent communication skills, written and verbal, to articulate complex issues to a wide range of clients and non-subject matter experts.Addressing and resolving client complaints.Developing and implementing policies and procedures.Supervising staff. The following will be considered an asset: Developing and presenting material to the general publicProficiency in various computer applications, such as the Tenancy Information Management System or other case management software, along with MS Office Suite.BenefitsBased on the employment status, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings, click here: Benefits for government employees.Working ConditionsNormal work week is 35 hours/week, 7 hours/day.May be required to work overtime on occasion.Additional InformationThis is a permanent, full-time position based in Halifax, Nova Scotia. What We OfferCareer development where you have access to career guidance, tools, resources, and ongoing training