Associate Clinical Department Administrator

Introduction Nationally recognized as a Great College to Work For , TTUHSC provides much more than just a job! Enjoy excellent benefits , including paid leave, retirement plans, wellness programs, health insurance and so much more. Ready to start building a rewarding career in a positive environment where you can develop and thrive? Join us as we change the future of health care. About TTUHSC Texas Tech University Health Sciences Center is enriching the lives of others by educating students, providing excellent patient care, and advancing knowledge through innovative research. TTUHSC graduates more health care professionals than any other health care institution in the state, conferring 24.2% of all degrees and certificates awarded from health-related institutions in Texas. By providing comprehensive clinical services to more than 10 million individuals across 121 counties, TTUHSC is dedicated to advancing the health of people throughout Texas and beyond. This is where world-class education meets compassionate patient care – and we believe that our people are the reason for our institution's lasting success and bright future. Being part of the TTUHSC team means being part of an innovative and supportive community that empowers each individual to do their best work. Through our values-based culture, TTUHSC is committed to cultivating an exceptional workplace community with a positive culture that puts people first. Visa Information TTUHSC, at its sole discretion, may initiate new H-1B I-129 visa petitions in accordance with the directive issued by Governor Abbott. Approval from the Texas Workforce Commission is required. On a limited, case-by-case basis, the institution may also sponsor eligible individuals for change-of-status or change-of-employer petitions for qualifying positions. TTUHSC will not pay the $100,000 fee, if applicable. Position Description Employees perform assigned duties in support of developing and managing a comprehensive outpatient Clinical Department Practice program consisting of various clinical sites. The in incumbent may also be responsible for development and maintenance of financial reporting for the entire Department's activities. Employees in this classification may be responsible for nurses, and clerical/secretarial employees assigned to their clinical service. Work is performed under usual clinic conditions necessitating a high degree of contact with patients, residents, physicians, medical students, faculty, and professional staff of other institutions. This position may require some travel. Major/Essential Functions Provides operational leadership and cross-functional coordination for the Department of Pediatrics under the direction of the Department Chair and Sr. Clinical Department Administrator. Serves as a key administrative partner responsible for strengthening clinical operations, integrating academic and clinical activities, supporting faculty and workforce needs, and advancing departmental priorities. Leads and coordinates complex clinical operations across faculty, advanced practice providers, nursing, clinic staff, academic programs, hospital-based services, and administrative teams. Identifies operational barriers, clarifies accountability, facilitates timely resolution, and escalates matters requiring executive, clinical, HR, legal, compliance, or institutional review. Develops, implements, and evaluates clinical workflows, policies, procedures, service standards, and process-improvement initiatives designed to improve patient access, efficiency, quality, communication, accountability, and continuity of care. Assesses operational performance and recommends practical, sustainable improvements. Coordinates provider clinic, call, hospital coverage, and service continuity processes in collaboration with clinical and administrative leaders. Identifies schedule conflicts, coverage gaps, and operational risks; maintains tracking and communication tools; and supports contingency planning for vacancies, leave, recruitment transitions, unexpected absences, and service disruptions. Serves as a primary administrative resource for faculty and providers regarding onboarding, practice readiness, workspace, equipment, technology, scheduling, workflow, institutional processes, and operational concerns. Tracks requests, coordinates follow-up, resolves issues within delegated authority, and ensures appropriate escalation when Chair or Sr. CDA involvement is required. Directs and supports departmental projects and strategic initiatives, including new clinical programs, service-line development, recruitment, facilities, workflow redesign, quality improvement, and hospital or community partnerships. Develops project plans, timelines, milestones, action items, status reports, and implementation strategies; identifies barriers, resource needs, and decisions requiring leadership attention. Integrates clinical and academic operations by partnering with residency and clerkship leadership, program coordinators, faculty, and clinic teams. Assists with resident rotation logistics, faculty teaching assignments, clinic schedule alignment, learner activities, and operational issues that cross academic and clinical areas while preserving the authority of program directors and coordinators. Supports workforce planning, recruitment, onboarding, retention, staffing analysis, and organizational development. Assists leaders with workload assessment, role clarification, reporting relationships, performance expectations, succession planning, and identification of staffing risks that may affect morale, productivity, patient service, or program continuity. Utilizes and maintains operational dashboards, performance measures, reports, and tracking systems. Analyzes data, monitors progress, identifies trends, and recommends improvements related to staffing, scheduling, workflows, projects, patient access, productivity, faculty support, and service continuity. Represents the department on committees, workgroups, and institutional initiatives; builds collaborative relationships with TTUHSC departments, hospital partners, community organizations, faculty, staff, and external stakeholders; maintains confidentiality; and performs other duties and special projects as assigned. Required Qualifications Bachelor's degree in Business Administration or a related field; four years of directly related experience. Graduate work with a concentration in Health Organization Management may substitute for the directly related experience. Preferred Qualifications Master's degree in business administration, healthcare administration, public administration, management, or a related field. Progressive administrative or operational leadership experience in a healthcare, academic medical center, physician practice, hospital, graduate medical education program, university-based clinical practice or similarly complex professional environment. Experience leading or supporting workflow redesign, process improvement, change management, or operational implementation. Experience with faculty, physician, advanced practice provider, nursing, resident, or student program support. Experience with provider and staff recruitment, onboarding, retention, and workforce planning. Professional certification in project management, healthcare management, medical practice management, process improvement, or a related field is preferred. Required Attachments Cover Letter, Resume / CV Benefits TTUHSC is committed to creating an environment where our team members can do their best work, with programs and benefits to support head-to-toe well-being. Explore just a few of the advantages of being a TTUHSC team member: Health Plans + Supplemental Coverage Options – Individual health insurance provided at no cost for full-time team members Paid Time Off – Including holidays, vacation, sick leave and more Retirement Plans Wellness Programs Certified Mother-Friendly Workplace Additionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state-of-the-art software and facilities, and discounts on travel, technology, entertainment and more. Job Type Full Time Pay Basis Monthly Pay Grade Minimum 55,000 Pay Grade Maximum 65,000 Pay Statement Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at https://app4.ttuhsc.edu/payplan. Grant Funded? No Travel Required None Shift Day Does this position work in a research laboratory? No Air Force Specialty Code 3A1X1, 41AX Army Military Occupational Specialty Code 70A, 70B, 70F, 71E Marine Military Occupational Specialty Code 0111, 0170 Navy Enlisted Classification Code HM, YN, 641X, 741X EEO Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran. Jeanne Clery Act The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website at https://www.ttuhsc.edu/compliance/clery-report.aspx.