business general manager

About Us At Small Victory, our mission is simple: to be the best part of someone?s day. We focus on quality, consistency, and thoughtful hospitality in a fast-paced café environment. We are passionate about artisanal baking, exceptional coffee, and creating a welcoming space for our community. The Role We?re looking for a General Manager to lead store performance across guest experience, team development, and financial results. This is a hands-on leadership role responsible for running all aspects of the business, perfect for someone who thrives on the floor rather than behind a desk. What You?ll Do * Lead & Develop: Manage, train, and mentor a high-performing team of Assistant Managers, Supervisors, and Baristas. * Elevate the Experience: Ensure a consistent, high-quality guest experience across all shifts and touchpoints. * Drive Operations: Oversee daily service flow, staffing, and on-the-floor troubleshooting. * Manage the Metrics: Control labour, COGS, and inventory to meet KPIs and overall financial store performance. * Uphold Standards: Maintain impeccable cleanliness, organization, and brand consistency. What We?re Looking For * Experience: 1?3+ years of management experience in a café, restaurant, or high-volume retail environment. * Leadership: A proven track record of team development and conflict resolution. * Business Acumen: Solid understanding of labour management, cost control, and daily operations. * Adaptability: The ability to perform and keep a cool head in a fast-paced, high-volume environment. * Availability: Flexible schedule required, including weekends. Why Join Us (Perks & Benefits) * Comprehensive health, dental, and vision benefits. * Opportunity to lead and grow a strong team within a celebrated local brand. * Autonomy to run your store and drive tangible results. * Discounts on our award-winning coffee, bread, and pastries. Pay: $60,000.00-$65,000.00 per year Benefits: * Dental care * Discounted or free food * Extended health care * Flexible schedule * Life insurance * Paid time off * Store discount * Vision care Ability to commute/relocate: * Vancouver, BC: reliably commute or plan to relocate before starting work (required) Application question(s): * What is your work availability? Experience: * Cafe/Hospitality Management: 1 year (required) Work Location: In person