business systems analyst

Decision Support AnalystRequisition ID: 46744 OrganizationVancouver is consistently ranked as one of the world?s most liveable and environmentally sustainable cities. Recognized among BC?s Top Employers and Canada?s Greenest Employers, the City of Vancouver is seeking colleagues who can help advance our core commitments to exceptional public service, sustainability, equity, and an outstanding quality of life for all residents.With a strong commitment to being a City of Reconciliation, we invite you to join our dedicated team and become part of an innovative, inclusive, and engaging workplace. A career with the City of Vancouver and within the broader public service, offers meaningful work where you play a key role in ensuring equitable access to services, upholding ethical governance, and supporting the needs of citizens with integrity and dedication.Main Purpose and FunctionThe Decision Support Analyst is part of the City?s Centre of Expertise for Performance Measurement and Decision Support, within the Strategy and Project Support Office (SPSO). The role supports evidence-informed decision-making across the City by helping leaders understand service performance, assess options, evaluate outcomes, and identify opportunities to improve accountability, transparency and value for money.The role combines performance measurement, service evaluation, business analysis and business intelligence to help leaders make sound strategic, operational and service-delivery decisions. A core part of the team?s mandate is enabling the delivery of an enterprise-wide corporate planning process and the evaluation of City services, ensuring decisions are grounded in consistent, comparable evidence.The analysis considers operational, financial, resource and service-delivery implications and supports recommendations to managers and senior leaders.The Decision Support Analyst partners closely with corporate and departmental teams to build a culture of data-informed decision-making across the City. This includes increasing data literacy, enabling data exploration, supporting adoption of business intelligence tools, and translating complex analysis into clear, decision-ready insight.Specific Duties/Responsibilities Performance Measurement and Corporate Planning Supports performance measurement reporting by linking City services and service plans to performance metrics, departmental work plans and the corporate plan. Supports the design and delivery of the City?s enterprise-wide corporate planning process, helping connect service plans, performance measures and corporate priorities. Supports corporate, capital and service-planning processes by connecting service plans and performance information to operating requirements, costs and resource implications. Develops, monitors and analyzes performance metrics and benchmarks to assess the efficiency, effectiveness and outcomes of City services. Helps identify short-term and long-term measures that support continuous improvement, service planning and corporate accountability. Reviews and analyzes how major City decisions may affect service plans, performance measures and service-delivery outcomes.Service Evaluation and Decision Support Contributes to the evaluation of City services by helping define evaluation questions, identify measures of success, gather evidence, analyze outcomes and summarize findings. Synthesizes quantitative and qualitative evidence into clear findings, implications and options for decision-makers. Provides analytical decision support, including business analysis, options analysis, scenario modelling and business case development, and develops findings and recommendations for managers and senior leaders. Analyzes and develops service proposals and business cases, including their operating, financial, resource, risk, benefit and performance implications. Assists client departments in identifying opportunities to improve service outcomes, strengthen accountability, increase transparency