case manager

Case Manager at M2W2 Association M2W2, a Christian non-profit organization charity based in Abbotsford, British Columbia, Canada, seeks a Case Manager to oversee mentorship programs aiding individuals impacted by incarceration in the Lower Fraser Valley Region (Surrey-New Westminster). This role involves managing volunteer activities, engaging with community partners, and directly supporting male and female clients. The NOLA (No One Leaves Alone) Case Manager serves as both a professional coordinator and a spiritual shepherd, walking alongside volunteers and parolees as they transition from incarceration into community life. This role integrates best practices in case management with Christian mentoring principles, supporting holistic restoration?spiritual, emotional, relational, and practical. The Case Manager equips volunteers, supports parolees, and collaborates with institutional and community partners to foster dignity, hope, and meaningful change. Purpose of the Position The NOLA Case Manager exists to ensure that no person re-entering the community walks alone. Through prayerful leadership, relational mentoring, and compassionate oversight, the Case Manager facilitates program delivery and supports volunteers and parolees in ways that reflect Christ?s love, justice, mercy, and truth. Key Responsibilities Volunteer & Parolee Support · Manage a caseload of 5?7 clients, averaging 3 hours per client per week: o 1 hour for the client (planning, advocacy, coordination) o 1 hour with the volunteer and client o 1 hour for administrative tasks · Match trained volunteer mentors with parolees through the NOLA program, ensuring prayerful discernment and suitability. · Provide ongoing mentoring, encouragement, pastoral care, and spiritual support to volunteers. · Support parolees through trauma-informed, faith-integrated mentoring that respects personal spiritual journeys while embodying Christian values. Faith Integration & Spiritual Leadership · Model a Christ-like posture of humility, grace, boundaries, and accountability. · Encourage spiritual growth, reflection, and hope without coercion, honoring freedom of belief while witnessing through action and character. · Help volunteers integrate faith-based perspectives into mentoring relationships in appropriate, ethical, and culturally sensitive ways. Collaboration & Advocacy · Build trusting, respectful relationships with Social Program Officers (SPOs), Parole Officers (POs), institutional staff, and community partners. · Advocate for those impacted by incarceration by helping connect them to community resources (housing, employment, counseling, faith communities, and social supports). · Trouble-shoot relational, logistical, or systemic challenges involving volunteers, parolees, or partner agencies. Program & Administrative Duties · Participate in weekly hybrid team meetings, contributing both professionally and spiritually to team culture. · Maintain accurate, up-to-date records and case notes using approved software systems. · Prepare monthly and ad hoc reports for internal and external stakeholders. · Assist with reviewing and improving application processes, training materials, and program documentation, ensuring alignment with Christian mission and values. · Provide information sessions to inmates about M2W2 programs when requested. Required Qualifications & Spiritual Commitments Education & Experience · Degree or relevant education in criminology, social work, psychology, theology, or a related field (preferred). · Experience in mentoring, case management, ministry, or work with justice-involved populations is an asset. Faith & Character · A clear, active Christian faith, demonstrated through personal spiritual disciplines, moral integrity, teachability, and compassion. · A wholehearted commitment to the mission, vision, and ministry values of M2W2 Association. · A pastoral heart and servant-leadership mindset, able to walk with