cashier

Job PurposeThe FOH Cashier/Customer Service interacts with restaurant customers to take orders and process payments at the Point-of-Sale system (POS). This role involves wowing guests with outstanding service and hospitality, especially when greeting customers and serving their orders. ResponsibilitiesGreets every customer entering the premise with a warm smile and in a hospitable mannerMaintains strong knowledge of the restaurant?s menu including in-house promotionsAssists customers with menu selection and answers all questions in a respectful and patient manner to elevate customer experience and score on suggestive sellingRepeats customer orders for accuracy before entering them into the POSProcesses payments at the POS and handles all transactions in accordance with company policies and proceduresDelivers food from the kitchen line to the customer and thanks the customer for coming and encourages them to visit againAnswers incoming phone calls to process take-out orders or answer customer inquiriesMaintains a clean and organized restaurant-frontBusses and cleans tables in between customers to ensure a clean and sanitary dining environmentPerforms other additional duties as assignedSkillsAttention to detail: to ensure orders and transactions are processed accuratelyCommunication and interpersonal skills: to effectively communicate with restaurant employees, management, and customersComputer proficiency: to operate the POSConflict-resolution and problem-solving skills: to address any concerns raised by customers and resolve conflicts as they ariseCustomer service skills: use a positive attitude to assist and service customers Time management and organizational skills: to self-direct performance and fulfill assigned dutiesTeam player: to create a seamless workflow, especially during peak hoursAbility to work in a fast-paced environment and multitaskStrong command of English, both verbal and writtenExperiencePrior experience as a cashier and server an assetWorking Conditions Rotating shifts scheduled around and during the restaurant?s hours of operation including evenings, weekends, and statutory holidaysFast-paced environment during peak hoursPhysical EffortsMust be able to stand, move, and reach for extended periods of timeMental EffortsAccuracy while taking orders and processing transactions at the POSHandling customer complaints and ensuring their satisfaction