Clinical Patient Navigation, Medical Affairs

Position: Clinical Patient Navigation, Medical Affairs Location: Remote, US Length: 6+ Month Contract Please no agencies. Direct employees currently authorized to work in the United States – no sponsorship available Job Description: The Clinical Patient Navigation, Medical Affairs is responsible for providing exceptional support to client’s customers (patients), and internal stakeholders. The Clinical Patient Navigation, Medical Affairs must possess the ability to communicate professionally and effectively with all individuals, including external customers and internal personnel Essential Duties and Responsibilities: Receive, respond to, and document all forms of patient communication, including telephone calls, email messages, and patient portal inquiries, ensuing prompt and accurate responses Communicate clearly and effectively, adapting messaging to meet the diverse needs of patients and other stakeholders. Adhere to Standard Operating Procedures (SOPs) specific to Clinical Patient Navigation, Medical Affairs, ensuring compliance and consistency in patient care. Educate patients on the importance of cancer screening and guide them through the screening process, ensuring they understand the steps involved and the significance of timely action. Assist in the development, monitoring and modifying to align with the dynamic healthcare environment. Proactively monitor prospective patients, providing clinical education and assistance to encourage and facilitate cancer screening. Demonstrate problem solving skills to handle clinical patient questions or concerns around cancer screening. Support patients with scheduling blood draws, including managing blood collection kit requirements and educating patients on proper procedures. Ability to communicate effectively with respect to patient challenges and barriers to leadership. Ability to effectively tailor messages appropriately to target audiences. Follow the escalation process by triaging urgent patient concerns to the clinical patient navigation or manager as appropriate Utilize strong problem-solving skills to resolve customer complaints and manage escalated situations with professionalism and empathy. Follow the established escalation process by triaging urgent patient concerns to the appropriate manager, ensuring that issues are addressed promptly and effectively. Monitor data for key performance indicators Perform additional administrative duties as needed, contributing to the overall efficiency and effectiveness of the Clinical Patient Navigation, Medical Affairs team. Qualifications: Bachelor’s degree required; clinical certification preferred. Minimum of 2 years of industry-specific experience working closely with patients in a clinical setting. Experience in patient navigation, healthcare, or a related field is preferred. Bilingual in Spanish is a plus. Strong communication skills, with the ability to tailor messages to diverse audiences. Ability to work collaboratively with healthcare professionals and patients. Proficiency in data management and an understanding of performance metrics. Problem-solving skills with a focus on patient-centered solutions. Ability to work as part of a team comprised of internal employees, contractors and managers. Ability to multitask and take on various projects. Ability to work with self-discipline, good judgment and independence in a dynamic office and/or remote setting. Excellent written and verbal communication skills are required, as is computer proficiency. POST-OFFER BACKGROUND CHECK IS REQUIRED. Digital Prospectors is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Digital Prospectors affirms the right of all individuals to equal opportunity and prohibits any form of discrimination or harassment. Come see why DPC has achieved: 4.9/5 Star Glassdoor rating and the only staffing company (< 1000 employees) to be voted in the national Top 10 ‘Employee’s Choice - Best Places to Work’ by Glassdoor. Voted ‘Best Staffing Firm to Temp/Contract For’ 8 consecutive years in a row by Staffing Industry Analysts as well as a ‘Best Company to Work For’ by Forbes, Fortune and Inc. magazine. As you are applying, please join us in fostering diversity, equity, and inclusion by completing the Invitation to Self-Identify form today! www.LoveYourJob.com Job # 18780