customer service representative - call centre

Join a world-class team in Oshawa, ON, as a Bilingual Customer Service Representative! We're looking for passionate game-changers to deliver exceptional customer experiences and solutions for one of the world's best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)A NEW CAREER POWERED BY YOU Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns "World's Best Workplaces," "Best Company Culture," and "Best Companies for Career Growth" awards every year? Then a Bilingual Customer Service Representative position at Concentrix is the right place for you!As a Bilingual Customer Service Representative, you'll join an organically diverse team from around the globe where all members contribute to and support each other's success and wellbeing, proudly united as "game-changers." Together, we serve as the intelligent transformation partner for the world's best-known brands, delivering exceptional customer experiences with tech-powered innovation.CAREER GROWTH AND PERSONAL DEVELOPMENTThis is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and ongoing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you've always envisioned. WHAT YOU WILL DO IN THIS ROLE As a Bilingual Customer Service Representative, you will:Welcome customers to the brand and our variety of productsHandle multiple call types from our various members in North America and answer general customer inquiries clearly and professionallyAssist customers with vehicle warranty and recalls while making tailored recommendation on our products and services to meet their needsListen attentively to our Member's needs, while demonstrating empathy and building rapportDeliver expert customer experiences with a smileYOUR QUALIFICATIONSYour skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Bilingual Customer Service Representative role include:The ability to read, write, and speak French and English Fluently1 year of customer service experience (Retail, Restaurant, and or Call Centre experience) is beneficialA High School Diploma (or equivalent)Proficiency in fast-paced multi-taskingEagerness to learn new technologiesComputer proficiency (including knowledge of windows-based application)WHAT'S IN IT FOR YOUOne of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:The base salary range for this position is $24.56 - $30.70/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days.DailyPay enrollment option to access pay "early," when you want itHealth and wellness programs with trained partners to help promote a healthy youMento