customer service representative - call centre

Job description: Customer Service Representative FLUKE TRANSPORTATION GROUP Hamilton, ON, CANADA Since 1920, the Fluke Transportation Group is Southern Ontario?s leading supplier of full-service transportation, distribution, warehousing and logistics. With state-of-the-art facilities, the latest technology, and the best people in the business, we offer an established array of services to provide a complete solution to streamline our clients? transportation needs. Iconic in status in the GTA and Hamilton markets, we say If It?s On Time? It?s A ?FLUKE!? Position: Customer Service Professional ? Hamilton, Ontario Position profile: * Fluke is seeking a dedicated customer service professional to join our Hamilton team. * This individual will be responsible for all aspects of our customer service duties * The Role will have daily interaction with numerous customers, operations staff, drivers and other company personnel and will report directly to the Customer Service Manager. * This is a fulltime day position, Monday to Friday. * We offer a competitive salary and participation in the company group benefits and RRSP program. Responsibilities include: * Perform general customer service duties by responding promptly to emails, answering phone calls, scheduling pick-up & delivery appointments, responding to customer inquiries, shipment tracing, data and order entry within our TMS (Truckmate), completing reports, entering and updating customer portals and recording necessary information in a highly computerized environment. * Booking and scheduling of loads to ensure on time delivery and overall customer satisfaction while maintaining overall in and outbound load efficiency. * Perform computer functions using computerized software, Microsoft Office products including, but not limited to Word, Excel and Outlook. * Provide timely and accurate communication with customers while maintaining open and concise dialogue to ensure the highest level of customer satisfaction. * Operates various office equipment such as computers, copiers, scanners, fax machines and phone systems. * Working alongside key personnel to obtain overall company success. Candidate profile: * The ideal candidate will bring his or her successful Customer Service experience and professionalism to the group. * Previous transportation customer service experience and knowledge with a TMS software considered an asset. * Excellent computer skills including knowledge of Microsoft Excel, Word and Outlook * Excellent verbal and written customer service and communication skills. * Ability to problem solve, multitask and resolve issues in a fast paced, high volume environment. * Organized, highly-motivated, goal oriented and results driven individual with strong problem solving skills. Individuals interested in applying for the above position are invited to submit their resume to: resume@fluke.ca Please title your email ?Customer Service?. We thank all candidates for applying, however we will only contact those invited for an interview. The Fluke Transportation Group is an Equal Opportunity Employer Job Type: Full-time Benefits: * Casual dress * Dental care * Extended health care * On-site parking * Paid time off * RRSP match Schedule: * Monday to Friday Ability to commute/relocate: * Hamilton, ON L8L 8J6: reliably commute or plan to relocate before starting work (required) Education: * Secondary School (preferred) Experience: * Call center: 1 year (preferred) * Customer service in the trucking industry: 1 year (preferred) Work Location: In person Pay: $40,000.00-$50,000.00 per year Benefits: * Casual dress * Dental care * Life insurance * On-site parking * Paid time off * RRSP match * Vision care Work Location: In person