customer service representative - call centre

Join Our Team! We are a busy, privately owned small animal veterinary clinic looking for a friendly, organized, and compassionate Client Service Representative to join our team. As the first point of contact for our clients, you play a vital role in creating a welcoming and positive experience for both pets and their families. We are looking for someone who enjoys working with animal and people, thrives in a fast-paced environment, and is passionate about providing exceptional customer service. Responsibilities * Greet clients and their pets with warmth and professionalism. * Answer phone and respond to emails. * Schedule appointments and manage daily appointments. * Check patients in and out, process payments, and maintain accurate medical records. * Communicate clearly with veterinarians and technical staff to ensure efficient patient care. * Assist clients with prescription refills, food orders, and general inquiries. * Maintain a clean, organized, and welcoming reception area. * Support the team with various administrative duties as needed. Qualifications * Previous customer service experience is required. * Veterinary reception experience is an asset but not required?we are willing to train the right candidate. * Completion of the veterinary assistant program is an asset but not required. * Excellent communication and interpersonal skills. * Strong organizational and multitasking abilities. * Proficient with computers and able to learn veterinary practice software. What We Offer * · Competitive hourly wage * · Flexible schedule * · Health benefits, including medical, dental, and life insurance * · Staff discount program Join us as a Customer Service Representative and become part of a vibrant team committed to delivering outstanding service! Your positive energy, communication prowess, and organizational abilities will help us create memorable experiences for our customers every day. Pay: From $20.00 per hour Benefits: * Dental care * Employee assistance program * Extended health care * Flexible schedule * Life insurance * On-site parking * Vision care Work Location: In person