customer service representative - call centre

Customer Service Representative (Full-Time & Part-Time) We're looking for two motivated and customer-focused Customer Service Representatives to join our team. If you're confident on the phone, organized, tech-savvy, and enjoy helping customers, we'd love to hear from you. Available Positions * Full-Time: Varied shifts * Part-Time: Weekends When applying, please indicate which position you're interested in. Responsibilities * Answer inbound calls and schedule service appointments * Make outbound follow-up and customer care calls * Coordinate schedules with technicians and update job information * Maintain accurate customer records and tracking documents * Complete daily administrative tasks * Deliver exceptional customer service while supporting effective team communication What We're Looking For * Excellent communication and phone skills * A strong customer service mindset and professional attitude * Comfortable using computers and learning new software * Highly organized with strong attention to detail * Ability to multitask and work independently * Reliable, proactive, and eager to learn Previous experience in customer service, dispatching, or administrative support is an asset, but we're happy to train the right candidate. Pay: $17.00-$19.00 per hour Benefits: * Casual dress * Dental care * Extended health care * RRSP match * Vision care Application question(s): * Are you legally authorized to work in Canada? * Are you applying for the Full-Time or Part-Time position? Work Location: In person