customer service representative - call centre

The UPS Store is more than just a shipping center. We are a locally owned franchise dedicated to supporting our neighborhood consumers and small businesses with packing, shipping, mailbox rentals, and full-service printing solutions. We are looking for an energetic, hardworking, and detail-oriented team member to join our Sherwood Park location. If you love variety in your workday and thrive in a customer service environment, we want to hear from you! What You?ll Do Your day-to-day will be dynamic, blending top-tier retail service with hands-on business and print solutions: * Customer Excellence: Deliver exceptional service, build rapport with regular clients, and consult on the best shipping and business solutions. * Shipping & Logistics: Efficiently process domestic and international shipments using store software; accurately input data, evaluate carrier rates, and present customers with optimal shipping speeds, costs, and protection options. * Store Operations: Safely operate store equipment (production printers, scanners, laminators, binding machines, and fax machines). * Mailboxes: Receive, sort, and distribute parcels accurately. Manage mailbox rentals and educate customers on their benefits. * Print & Graphic Design: Work directly with clients to interpret design needs. Create graphics, logos, and visual layouts for print marketing, illustrations, and local business collateral. * Expert Packing: Follow standard packaging guidelines to assess, quote, and expertly pack fragile or valuable items. * Daily Maintenance: Assist with opening/closing duties and maintain a clean, organized, and safe storefront. *What We?re Looking For * * High school diploma or equivalent. * Proven experience in a retail or customer service environment. * Proficiency in Microsoft Office (Word, Excel) and basic POS systems. * Strong verbal and written communication skills. * Excellent multitasking ability with a sharp eye for detail. * Comfortable lifting and moving packages up to 40 lbs. * Experience with Graphic Design and print production software, preferred. * Prior experience working in a print shop, shipping hub, or postal office, preferred Job Types: Full-time, Part-time Pay: $15.00-$18.00 per hour Work Location: In person