Customer Success Manager - Clinical Operations

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities. The Role As a Customer Success Manager, you will be responsible for ensuring our customers’ success with Veeva’s clinical operations products and services. You will serve as a liaison between Veeva and key customer stakeholders, fostering collaboration, triaging escalations, and highlighting value through proactive engagement. This is a great opportunity for someone with clinical operations expertise, who is passionate about working with customers, developing relationships, and working cross-functionally to improve the overall customer experience. Support 4-6 large, global customers post-implementation with Veeva Clinical applications Own the relationship with your customers’ application owners to understand their strategic objectives and challenges Act as a trusted advisor for your customers and liaise with relevant Veeva stakeholders to address customer needs Lead meetings with customers to demonstrate success and identify additional value opportunities Provide strategic guidance to optimize consumption of Veeva product releases and customer’s roadmap Facilitate customer to customer or customer to Veeva - connections for collaboration opportunities and industry learning 7+ years of experience in clinical operations within a life sciences company SaaS/cloud experience in the management of clinical operations applications Experience working with large global pharmaceutical companies Customer-facing consulting experience Managed relationships with executive stakeholders Ability to travel up to 25% East Coast based 7+ years of working in life sciences, software, or consulting Experience working with Veeva Vault We value your time and believe in a transparent hiring process. Here is the process you can expect. Follow the application process and submit your resume. Within 3 days, you will receive a link to a personality assessment administered by a third party. Once you complete the assessment, our team will review your full application package and follow up via email with our decision. If moving to the interview stage, the process is as follows: A conversation with the hiring manager A practical