customer support representative - wholesale

Job Title: Voice of Customer (VoC) Program Manager Location: 100% Remote ( Canada) Job Type: T4 Contract Experience: 3-6 Years Rate: CAD 55 to 62 per hour Role Summary We are hiring for a Voice of Customer (VoC) Program Manager to support customer engagement, Voice of Customer initiatives, and community operations for a leading enterprise software platform. In this role, you'll work closely with Product Management, UX Research, Customer Success, and cross-functional teams to ensure customer feedback is organized, analyzed, and translated into meaningful product improvements. Key Responsibilities: Manage the customer Ideas Forum by reviewing, triaging, and responding to customer feedback. Engage with customers to gather additional context and ensure feedback is actionable. Coordinate and manage Customer Council meetings, including agendas, documentation, and follow-ups. Build strong relationships with customers and encourage ongoing participation in feedback programs. Capture, analyze, and synthesize customer feedback into actionable insights for Product and UX teams. Track action items, customer requests, and program outcomes to ensure timely follow-through. Collaborate with Product Management, UX Research, Customer Success, and cross-functional teams. Use AI tools to analyze customer feedback, identify trends, and generate meaningful insights. Maintain accurate program documentation, reports, and customer feedback repositories. Support Voice of Customer initiatives by improving the visibility and impact of customer insights. Must-Have Skills: 3 to 5 years of experience in community management , customer success , customer support , program management , customer feedback management , market research</b&