Delivery Manager – New Center Opening (Mission Viejo)

LucidmotorsMission Viejo, United States (Hybrid)

InternshipHybridMid$90,000 - $90,000 / YearLimited info disclosed

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Description

<div class="content-intro">About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.  We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility.</div>Lucid is excited to announce the grand opening of our brand-new Studio and Delivery location in Mission Viejo, California (28471 Marguerite Pkwy, Mission Viejo, CA 92692). This new location reflects our continued investment in delivering a world-class customer experience and expanding Lucid’s presence throughout Southern California. We are building a talented team of sales and delivery professionals who are passionate about creating exceptional customer journeys, fostering meaningful relationships, and accelerating the adoption of sustainable transportation. Join us at an exciting time as we launch this new location and help shape the future of Lucid’s retail and delivery operations from day one. As a Delivery Manager, you will be responsible for overseeing all new vehicle deliveries, lease-returns, and trade-ins from your facility as well as onsite inventory. You will lead a team of Delivery Associates and Vehicle Operations Specialists ensuring seamless transactions and exceptional service from start to finish. This role is responsible for ensuring state and local compliance, implementation of internal business practices, and accurate completeness of every customer transaction. This is a critical role to ensure customer expectations and timelines are met in order to execute on successful customer delivery operations.   Team Management and Development:   <ul> <li>Lead field Delivery team, ensuring seamless transactions and exceptional customer service.</li> <li>Ensure smooth transitions across all stages of the delivery process—financial clearance, documentation handling, and delivery ceremonies—in collaboration with Field Sales, Lucid Financial Services and logistics partners.  </li> <li>Ensure highest level of accuracy of every transaction before handing over vehicle.  </li> <li>Lead the professional growth of the Delivery team through one-on-one coaching, training, group discussions, role-playing exercises, and other effective coaching methods to achieve superior customer satisfaction.  </li> </ul> Trade-In & Inventory Management   <ul> <li>Handle customer trade-ins, titling paperwork, and transferring of non-Lucid trade in vehicles through a 3rd party.  </li> <li>Managing the intake of trade in vehicle and leveraging sound judgement in confirming the condition of trade-in.  </li> <li>Partner with Remarketing team and handle Pre-Delivery Inspections on Lucid trade in and upgrades.  </li> <li>Manage and oversight of the flow and forecasting of Lucid vehicles and requesting of additional inventory.  </li> <li>Manage quality and condition of vehicle inventory and readiness.  </li> </ul> Problem-Solving & Decision-Making:   <ul> <li>Identify and remove technical, operational, and organizational barriers. Propose solutions using a business-oriented mindset and confidently utilize Salesforce reporting and analytics.  </li> <li>Handle and manage any customer escalations that may arise at the time of delivery.  </li> </ul> Operational Planning:   <ul> <li>Manage customer delivery pipeline, ensuring prompt pairing of customers with Delivery Associates.  </li> <li>Excel in operations and planning sharing performance insights with the team and implementing corrective actions for deviations.  </li> <li>Support vehicle deliveries when Delivery Associates if capacity issue arise.  </li> <li>Assist with daily operations as needed.  </li> </ul> Brand Standards:   <ul> <li>Ensure consistent execution of Lucid’s marketing and visual presentation.  </li> <li>Responsible for how the customer will experience and interpret the Lucid brand through the delivery experience.  </li> <li>Ensure every touch point of the delivery process is frictionless and seamless.  </li> </ul> Customer Relationship Management:   <ul> <li data-leveltext="" data-font="Symbol" data-listid="19" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Adapt problem-solving techniques to accommodate diverse customer needs and build strong collaborations with Lucid Financial Services and other internal and external stakeholders.  </li> </ul> Qualifications:   <ul> <li>4- 8 years of experience in a leadership role within the automotive, transportation or logistics industry.  </li> <li>Bachelor’s degree or equivalent work experience in business, sales, or a related field preferred. High school degree or GED required.  </li> <li>Proven ability to lead a team of sales and/or process-focused professionals in achieving targets.  </li> <li>Strong problem-solving abilities. Can identify technical, operational, and organizational roadblocks and provide solutions.  </li> <li>Business owner mindset with the ability to analyze reports and use our CRM program, Salesforce, with confidence.  </li> <li>Experience making data driven decisions and holding team accountable to KPI’s.  </li> <li>Adept at nurturing, developing, and leading exceptional customer-oriented teams.  </li> <li>Strong cross functional collaborative skills, specifically with sales and service teams.  </li> <li>Demonstrated experience in fostering an inclusive and collaborative team environment.  </li> <li>Willingness to work weekends and extended retail hours, particularly at month or quarter ends.  </li> <li>Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire. </li> <li>Skilled in Microsoft Office and Salesforce.  </li> <li>Capable of physical tasks such as twisting, bending, squatting, reaching, and standing for extended periods, with or without reasonable accommodations.  </li> </ul> <div> </div> <div>Salary range $90,000 - $115,000, giving you stable and predictable income from day one. Boost your earnings with uncapped commission, allowing you to earn as much as your performance drives. </div> <div> </div> <div>At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.</div><div class="content-conclusion"><div> Compensation & Benefits: Lucid offers a comprehensive and competitive <a href="https://mylucidbenefits.com/">benefits package</a> including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays; and a 401(k) retirement plan. Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.    Equal Opportunity: At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.    Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at <a href="mailto:TA-Operations@lucidmotors.com">TA-Operations <@> lucidmotors.com</a>. This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website.   Candidate Data Privacy: By submitting your application, you understand and agree that your personal data will be processed in accordance with our <a href="https://lucidmotors.com/media/document/candidate-privacy-notice.pdf">Candidate Privacy Notice</a>.    To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.    </div></div>