front desk agent

The Front Desk Agent is the first point of contact for guests, ensuring a seamless check-in and check-out process while providing exceptional customer service. Key Responsibilities: * Greet and assist guests with check-in, check-out, and inquiries. * Manage reservations, updates, and special requests using the hotel?s property management system. * Process payments and maintain accurate financial records. * Address guest concerns promptly and communicate with relevant departments. * Ensure front desk cleanliness and organization. * Tasks as assigned by management * Must be available to work on weekends Qualifications: * Education: High school diploma or equivalent. * Skills: Strong communication, computer proficiency, and multitasking abilities. * Experience: Prior front desk/customer service experience preferred. * Availability: Flexible schedule, including evenings, weekends, and holidays. Physical Requirements: * Ability to stand for long periods and occasionally lift up to 40 pounds. Reports to: Front Office Manager or General Manager Job Type: Part-time Pay: $16.00-$18.00 per hour Ability to commute/relocate: * Calgary, AB T3B 0M4: reliably commute or plan to relocate before starting work (required) Experience: * Front Desk: 1 year (preferred) Work Location: In person