front desk agent

*Job Title: *Front Desk Agent Job Status: Permanent. Hours may vary based on hotel occupancy. Start Wage: $26.50 per hour - $27.00 per hour (at 1 yr.) + commissions Summary of Position: To represent Inn at Laurel Point in all guest interactions as ?A refined coastal experience in a waterfront city setting, guided by sincere, friendly service, to create remarkable memories.? As a Front Desk Agent, your primary responsibility will be the check-in and check-out of our guests and answering any hotel and Victoria area related questions. Responsibilities: * Demonstrate a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests through attention to detail and recognition * Answer & appropriately qualify all incoming calls on multi-line telephone system * Efficiently & accurately process check ins and check outs * Assist when needed in Coordinating dinner reservations, airline and train accommodations, sedan transfers, and other guest requests * Gather and maintain knowledge of new and existing services available to hotel guests * Maintain a high level of professionalism in all aspects of job performance in accordance with our Values of Respect, Excellence, Curiosity, and Stewardship * Ensure that Laurel Point Inn Service Standards are adhered to in an effort to consistently offer the best service possible * Energize the Laurel Point Inn brand by promoting guest loyalty and local recognition * Assist both internal and external guests to the best of your abilities * Assist in necessary day to day operations of the Front Office * All other duties as assigned Qualifications: * Previous experience as a hotel Front Desk Agent an asset * Previous multi-line telephone and reservations experience an asset * Previous experience with OPERA Property Management System or other Property Management Systems an asset * Previous cash handling and processing experience an asset * Working knowledge of Word, Excel and other computer related programs an asset * Passion for guest service * Excellent interpersonal and time management skills * Exceptional communication skills, both written and oral * Must be a team oriented & motivated individual * Highly organized, results-oriented with the ability to be flexible and work well under pressure * Exceptional knowledge of Victoria and Surrounding area and attractions an asset * A resourceful personality * Flexible availability: including early mornings, evenings, weekends and statutory holidays * Ability to work overnight shifts, 10:30pm ? 7am, as required * Must be able to embrace the 4 core values of the Inn at Laurel Point: Excellence, Respect, Curiosity and Stewardship *Reports To: *Front Office Manager *Closing Date: *Please submit your application as soon as possible as applications are reviewed daily Apply Now! Please email your resume to careers@laurelpoint.com. For more information, please visit our Careers page at www.laurelpoint.com/careers What?s in it for you? · Competitive Wages · A fun & friendly workplace culture that embraces diversity · Cross-training opportunities to grow your skills · Best staff meal in town and by the way, it?s free! · Complimentary parking on non-restricted days during the off-season · Comprehensive benefits package · Colleague of the month recognition program · BBQs on our stunning Terrace patio, free themed year-end Gala to thank you · Aura waterfront restaurant + patio staff discount ? 50% · Need a staycation? We?ve got you covered, after your 1-year work anniversary, enjoy a complimentary one night stay including breakfast for 2 · Friends & Family hotel discount (so you can show off your amazing workplace) · Candidate referral bonus - $500 · Industry discounts · Workshops · Cross-training opportunities · Skill and advancement training programs · Shower and locker facilities Thank you for considering Inn at Laurel Point as your employer of choice! Pay: From $26.50 per hour Ben