front desk agent
Medicine Hat LodgeMedicine Hat, Canada
Full TimeOn-siteMidFrom CA$33,280 / YearLimited info disclosed
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Description
- Front Desk Agent ? Medicine Hat Lodge The Front Desk Agent plays a key role in delivering exceptional guest service and ensuring smooth daily operations. This position requires a friendly, professional individual who enjoys working in a fast?paced hospitality environment. Key Responsibilities * Greeting guests upon arrival and providing a warm, hospitable welcome * Accurately recording guest information in the property management system and directing guests to their assigned rooms * Handling incoming calls, managing room reservations, and confirming existing bookings * Processing guest payments, preparing invoices, and completing check?out procedures * Assisting guests with additional service requests, including catering inquiries, wedding bookings, group retreats, and special event coordination Preferred Qualifications * Previous hotel or front desk experience is considered a strong asset * Experience with Opera PMS or cloud?based property management systems is highly preferred * Strong communication skills, attention to detail, and a customer?focused approach Benefits * Full?time employees become eligible for benefits after 9 months of continuous employment Job Types: Permanent, Part-time, Full-time Pay: From $16.00 per hour Benefits: * Dental care * Discounted or free food * Extended health care * On-site gym * On-site parking Flexible language requirement: * French not required Experience: * Hotel & Accommodations Guest Services Staff: 1 year (preferred) * Customer service: 2 years (required) Work Location: In person